Broni
Posts: 56,041 +517
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- Close all the running programs
- Double click on downloaded setup.exe file to install the program.
- Click on Start Scan button.
- Click on another Start Scan button.
- Wait until the Status box shows Scan Finished
- Click on Remove Selected.
- Wait until the Status box shows Deleting Finished.
- Click on Report and copy/paste the content of the Notepad into your next reply.
- RKreport.txt could also be found on your desktop.
- If more than one log is produced post all logs.
- Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
- Then click Finish.
- Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
- If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
- When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
- Restart your computer when prompted to do so.
- The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.
- Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8/10 users right-click and select Run As Administrator - The tool will start to update the database if one is required.
- Click on the Scan button.
- AdwCleaner will begin...be patient as the scan may take some time to complete.
- After the scan has finished, click on the Logfile button.
- A window will open which lists the logs of your scans.
- Click on the Scan tab.
- Double-click the most recent scan which will be at the top of the list....the log will appear.
- Review the results...see note below
- After reviewing the log, click on the Clean button.
- Press OK when asked to close all programs and follow the onscreen prompts.
- Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
- After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
- To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
- Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
- A copy of all logfiles are saved to C:\AdwCleaner.
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
