Possible virus. Same abebot message as others.

[lisaanderic]

Please help me with this. I've used this board a few years ago and the help was so great. I am in need of it again. We returned from our honeymoon to get a virus on our PC. I saw a similar post by someone that sounded like they were having the same problem so I followed the steps in the instructions. My HJT, AVG and combofiz logs are attached. Please let me know what I need to do now. Also, when I did the combofix, it says it was changing my clock settings and that it would be restored to normal but it wasn't. Did I do something wrong? Also, now my PC is running very very slow and it wasn't before. Any suggestions?
Thanks for your help in advance. Go TechSpot!!

 

[kritius]

Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please attach the log into your next reply.
• If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

After this run combofix again.

 

[lisaanderic]

Thanks for the reply. Here are the logs.

I am attaching the logs for the malwarebytes and the combofix.
Please let me know what else I need to do.
Thanks!

 

[kritius]

Please follow these steps in order,

Disable Teatimer
Please disable Teatimer as it may interfere with the fix.
First:

• Right click Spybot in the System Tray (looks like a calendar with a padlock symbol)
• Choose Exit Spybot S&D Resident

Second:

• Open Spybot S&D
• Click Mode, check Advanced Mode
• Go To Left Panel, Click Tools, then also in left panel, click Resident
• If your firewall raises a question, say OK
• Uncheck the box labeled Resident Tea-Timer and OK any prompts.
• Use File, Exit to terminate Spybot
• Reboot your machine for the changes to take effect.

Once your log is clean you can re-enable those settings in TeaTimer.

COMBOFIX-Script

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  
  

  File::
  C:\Documents and Settings\All Users\Application Data\qrmzsfib\gbuviryz.exe
  
  Folder::
  C:\Documents and Settings\All Users\Application Data\qrmzsfib
  
  Registry::
  [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
  "yXQlDxsIKH"=-

• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


ATF Cleaner

• Download and Run ATF Cleaner
  Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.
  
  Under Main choose:
  • 
    Windows Temp
    Current User Temp
    All Users Temp
    Temporary Internet Files
    Java Cache
    *The other boxes are optional*
    Then click the Empty Selected button.
  if you use Firefox:
  • 
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
  if you use Opera:
  • 
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
  
  Click Exit on the Main menu to close the program

Run a fresh HijackThis scan and attach the result sback here with the combofix log

 

[kgrant66]

Deleting my post - apologizing

Trying to delete my post.

 

[kritius]

Start your own thread , you just hijacked someone elses.

 

[lisaanderic]

ok. now what?

Here are the logs for the combofix and hjt.
Thanks for your help!
Lisa

 

[kritius]

Fix entries using HiJackThis

• Launch HiJackThis
• Click the Do a system scan only button
• Put a check next to the entries listed below

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} -
O21 - SSODL: DriveSrv - {8a689db6-893e-4c33-a128-e87f8b9c3db8} - (no file)

• IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
• Click the Fix checked button and close HiJackThis
• Reboot HijackThis if necessary

I would like you to do an online scan so that we can what else may be in your system,
Run Kaspersky online scanner
With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
Do not go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings
• In the scan settings make sure that the following are selected:
  o Scan using the following Anti-Virus database:
  o Extended (If available, otherwise use standard)
  o Scan Options:
  o Scan Archives
  o Scan Mail Bases
• Click OK
• Under select a target to scan, select My Computer
• The scan will take a while so be patient and let it run.
• Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
• Click the Save Report As... button (see red arrow below)
  
  
  
  
  
• In the Save as... prompt, select Desktop
• In the File name box, name the file
• In the Save as type prompt, select Text file (see below)
  
  
  
  
  
• Include the report in your next post.

Also post a fresh HJT log.

 

[lisaanderic]

Requested logs

Here are the logs. My PC is still running slow and the clock is still messed up. Just FYI.
Thanks again for your help.
Lisa

 

[kritius]

The clock should right itself once ComboFix is uninstalled, if not it can be changed manually

You should get a firewall as well, either, these firewalls are all free,

• Comodo
• Kerio
• Online Armor
• Zonealarm

You still have some remnants of Norton on your pc, did you previously have it installed?

If so,

Norton Removal Tool,

Follow the instructions on the website.

Update your Java Runtime Environment

• First try going to Start -> Control Panel -> double click Java
• Select the Update TAb at the top
• Click the Check for Updates button at the bottom
• If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
• After it installs the newest version Go back to Control Panel -> Add/remove programs
• Uninstall any older versions of Java

If for some reason you couldn't update through the above instructions.

• Click the following link
  Java Runtime Environment 6 Update 5
• The 4th option down is the one you want (click Download)
• Check the box to agree to terms of service
• Check the box for your operating system and click 'Download selected'at the bottom
• After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
• Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder

Other than that you appear to be all clean, here are some simple steps to help you keep your computer clean and secure:

Now we can remove all the tools that we used.

Please download OTMoveIt2 and save it to desktop.

• Double-click OTMoveIt2.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

• Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
  
  You can find instructions on how to enable and re-enable system restore here:
  
  Windows XP System Restore Guide
  
  or
  
  Windows Vista System Restore Guide

Re-enable system restore with instructions from tutorial above

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

 

[lisaanderic]

Yes, when I realized that there was something wrong, I admitted went out and bought Norton in the hopes that it would catch and fix my problems. Should I remove it? Doesn't Norton come with a firewall? I admit I don't know much about firewalls - what they are, what they do, etc...

 

[kritius]

Firewalls, this should provide some info.

Norton may have but you dont have it, you need to get rid of the rest of Norton using the tool I gave you and then pick one of the free firewalls that I showed you.