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Possibly corrupt inbox (dbx)

By hugoblocher
Apr 18, 2015
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  1. Hello Experts

    I'm working on a client's machine. She has emails that date back to 2002. Her inbox had reached 2GB and she couldnt get any more email. I moved everything over a year old to new folders and now she can get email OK, but when I look at the file from Windows Explorer it still says her inbox.dbx file is 1.99GB.

    I'm concerned that I havent really fixed the problem and that something else is going on.

    I've run all the spyware and virus checkers and the system is clean, so I don't think it's that. I'm willing to invest in software that will fix .dbx files if necessary, but I wanted to see if anyone had any insights.

    Thanks for any help you send my way!!
  2. jobeard

    jobeard TS Ambassador Posts: 10,856   +901

    Email files are interesting - - they can contain large holes where you delete specific inputs. These files are sparse and even though you've deleted emails, the size can still remain large.

    Most Email client systems provide means to COMPRESS the file to remove the holes and the results are visible in the filesystem size.

    On Thunderbird, right click on the inbox or sent and select COMPACT.

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