Problems installing windows updates

By Suzieb8
Jun 22, 2015
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  1. Hi,
    I got some malaware on my computer and have been very ably assisted by the Malaware Forum.

    I now have an issue with installing windows updates. Initially with KB3035490 and KB3023224. This has now been resolved after cleaning up my .NET framework.

    I then tried to install update KB982670 which failed.

    Then I commenced to follow Method I to reset windows update components. Installed and ran FixIt 50202. Came up with a message that CRYTSVC could not be stopped I cancelled. Tried to follow the instructions give in 971058 to manually reset Windows Update components. Unfortunately I missed the bit about backing up the registry
    I followed
      1. Stop the BITS service, the Windows Update service, and the Cryptographic service. To do this, at a command prompt, type the following commands. Make sure that you press Enter after you type each command.
      2. net stop bits
    • net stop wuauserv
    • net stop appidsvc
    • net stop cryptsvc
    1. Delete the qmgr*.dat files. To do this, at a command prompt, type the following command, and then press Enter:

      Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
    This file could not be found so I exited and tried to restore my computer to earlier time Restore cannot access a unspecified error (0x80070005).......

    Bron from the Malaware forum suggested I run's Windows Repair tool which I have done,

    I still cannot install the .NET Framework 4 Client Profile......a fatal error occurs.

    Also Windows update seems to be permanently off. I cannot change the settings.

    Hope you can help

    Thanks in advance

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