Realtek HD Audio not in Device Manager

By spiderlouie ยท 8 replies
Jul 8, 2018
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  1. I bought a new headset and my computer won't recognise the microphone.

    I went to open up Realtek Audio and realised it is no where on my computer, not control panel or on device manager.

    I have tried installing the driver from the Realtek website, from the Windows Catalogue and various other places a million times and it is not working.

    Can anyone help me? :(
  2. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,491   +914

    When something fails to 'show up', it usually means that the item is non-functional. Start by assuming it is mechanically good, but that the OS has a faulty driver or a number of false items crowding this one out. Go to Device Manager and check view tab and show 'hidden' audio devices - remove all that you find. Same idea if using USB. Then 'restart'. Maybe it will find your device using 'plug and play'.
    If not, try the headset/mic in another system.
    Is it a special driver? Check manufacturer's website support and forum can have answers.
    If none of this works, consider filing for an RMA - in this process, the manufacturer may have you do several tests.
    Good luck!
  3. MaikuTech

    MaikuTech TS Maniac Posts: 741   +131

  4. spiderlouie

    spiderlouie TS Rookie Topic Starter

    Have attached my laptop specs.

    The headset is a GXT 330.

    Thanks so much for taking the time to look at this for me, I really appreciate it.

    Attached Files:

  5. MaikuTech

    MaikuTech TS Maniac Posts: 741   +131

    I found your leveno laptop I'll post back later tonight when I find your sound card drivers.
    By the way which is are you running, also tell me if it's 32bit or 64bit.
    Click this link verify which windows os you have choose the correct one.
    Click on global download to began the process.
    Now you read the second link and follow the instructions as stated.
    If any pops up during installing.a screenshot will help clarify things.
    Hit prt screen button, open ms paint, paste and save the image as .png bring it back to here.
    Last edited: Jul 9, 2018
  6. spiderlouie

    spiderlouie TS Rookie Topic Starter

    Wow that seems to have moved me along!

    I have a 64 bit system.

    It seems to have been installed but I'm getting this problem in the picture.

    Attached Files:

  7. MaikuTech

    MaikuTech TS Maniac Posts: 741   +131

  8. spiderlouie

    spiderlouie TS Rookie Topic Starter

    Sadly no luck still :(

    Not sure how to contact the moderator.. can't see any where to link him in
  9. MaikuTech

    MaikuTech TS Maniac Posts: 741   +131

    Then register at toms hardware, make a thread, he may help or may not.
    Just mention the problems you are having and go from there.

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