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Recently started to experience BSOD and random freezing on PC

By Miles1226 · 16 replies
Mar 12, 2013
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  1. Hello. just yesterday, my computer started to experience a number of problems. It all started when I left a computer game running while I left shortly. When I got back, the computer had crashed because there was a black screen with the words: disk read error has occurred...press ctrl alt del to restart. Following the instructions on screen, I naturally did what it said, but it would come back to the same screen. After a few tries, I was able to get the the screen where it would allow me to choose between "Run windows repair" or "Start windows normally" options. Regardless of what I did, the computer took me to a BSOD and would immediatly crash. After a few tries, I would be able to get the computer to run normally, but that wont last for long. After a few minutes, the computer up and froze and wouldnt work; so I had to hard restart it, and then it gave me BSOD again. Im not sure whats going on and do not know if I need to do some serious repairs on my computer. It's only around 5 months old so I dont see why im experiencing these problems. Sorry for the long post, thanks in advance for any help.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Could be a hard drive problem. Let's see if any minidump files were created. If you can go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here. Is this a laptop or a desktop computer?
  3. Miles1226

    Miles1226 TS Rookie Topic Starter

    I have a desk top. Also, I couldn't compress to a zip because access was denied. Is there another way to upload the files?
  4. Miles1226

    Miles1226 TS Rookie Topic Starter

    NM, I think I figured out how to do it. Let me know if it didnt zip properly

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    The minidumps are proper, but they don't tell us much... Do you know what the make and model of this desktop is? The hard drive can be tested but we need to know who made it...
  6. Miles1226

    Miles1226 TS Rookie Topic Starter

    I do not, is there a way to find out through my computer or do I need to contact the manufacturer?
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Does the desktop have a name on it? If so, you should find this info on a label or sticker somewhere on the case. Run this software:
    This will give us most of the info we need here
  8. Miles1226

    Miles1226 TS Rookie Topic Starter

    All I could find was the manufacturer's name (iBUYPOWER) and AZZA on the case itself, other than that nothing.

    Operating System System Model
    Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
    Install Language: English (United States)
    System Locale: English (United States)
    Installed: 9/21/2012 4:54:22 PM
    iBUYPOWER Computers
    Enclosure Type: Desktop

    Processor a Main Circuit Board b
    3.60 gigahertz AMD FX-4100 Quad-Core
    192 kilobyte primary memory cache
    4096 kilobyte secondary memory cache
    8192 kilobyte tertiary memory cache
    64-bit ready
    Multi-core (2 total)
    Hyper-threaded (4 total)
    Board: ASRock N68-VS3 FX
    Serial Number: E80-26016700963
    Bus Clock: 200 megahertz
    BIOS: American Megatrends Inc. P1.30 11/14/2011

    Drives Memory Modules c,d
    500.00 Gigabytes Usable Hard Drive Capacity
    302.65 Gigabytes Hard Drive Free Space

    ATAPI iHAS124 C SCSI CdRom Device [Optical drive]

    WDC WD50 00AAKX-001CA SCSI Disk Device (500.10 GB) -- drive 0, s/n WD-WMAYUR035399, SMART Status: Healthy
    8176 Megabytes Usable Installed Memory

    Slot 'DIMM0' has 4096 MB
    Slot 'DIMM1' has 4096 MB

    Local Drive Volumes

    c: (NTFS on drive 0) 500.00 GB 302.65 GB free
    Network Drives
    None discovered
    Users (mouse over user name for details) Printers
    local user accounts last logon
    [​IMG] Yuichi 3/13/2013 11:14:43 AM (admin)
    local system accounts
    [​IMG] Administrator 8/29/2012 1:19:57 PM (admin)
    [​IMG] Guest never
    [​IMG] HomeGroupUser$ never
    [​IMG] Marks a disabled account; [​IMG] Marks a locked account
    HP Deskjet 3050 J610 series on CN18G343NG05HX
    HP Deskjet 3050 J610 series on USB001
    Microsoft Shared Fax Driver on SHRFAX:
    Microsoft XPS Document Writer on XPSPort:
    Send To Microsoft OneNote 2010 Driver on nul:
    Controllers Display
    ATA Channel 0 [Controller]
    ATA Channel 1 [Controller]
    NVIDIA nForce Serial ATA Controller (2x)
    Standard Dual Channel PCI IDE Controller
    AMD Radeon HD 7700 Series [Display adapter]
    Acer S201HL [Monitor] (19.9"vis, s/n ETLNY08003227112214225, July 2012)

    Bus Adapters Multimedia
    Standard Enhanced PCI to USB Host Controller
    Standard OpenHCD USB Host Controller
    AMD High Definition Audio Device
    VIA High Definition Audio

    Virus Protection [Back to Top] Group Policies
    Norton AntiVirus Version
    Norton Security Suite None discovered
    Communications Other Devices

    Microsoft ISATAP Adapter
    ↑ NVIDIA nForce 10/100 Mbps Ethernet
    primary Auto IP Address: / 24
    Dhcp Server:
    Physical Address: BC:5F:F4:4C:34:80
    Connection Speed: 100 Mbps
    Teredo Tunneling Pseudo-Interface

    Networking Dns Server: HID-compliant consumer control device (2x)
    HID-compliant device (3x)
    USB Input Device (4x)
    HP Deskjet 3050 J610 series (NET)
    HID Keyboard Device
    HID-compliant mouse
    USB Composite Device (2x)
    USB Root Hub (2x)

    USB Storage Use in past 30 Days (mouse over last used for details) Hosted Virtual Machines (mouse over name for details)
    Last Used
    CENTON DS Pro, s/n 72B7B95B, rev 8.07 3/4/2013 5:06:21 PM*
    SONY "PSP" MS, s/n 3BA1B59A56B296AB, rev 1.00 3/4/2013 11:44:24 AM*
    HTC Android Phone, s/n HT24XW401874, rev 0000 2/18/2013 5:25:22 PM*
    * Possibly used again before the reboot following this time.
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Okay, nice work. Remove Norton and see if the computer returns to normal. If this doesn't cure things, we might try another power supply
  10. Miles1226

    Miles1226 TS Rookie Topic Starter

    Is norton the cause of this? I'd like to keep it if possible. Also The past 24 hours, my computer seems ok. No crashes while running games and no BSOD or random freezes. The only thing I havent done yet is completely shutting down and restarting again. I just leave it in sleep mode when I dont use it.
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Norton has been known to cause computer instability like you are having here. It is up to you if you don't want to do what I suggested. Are you able to re-install it later?
  12. Miles1226

    Miles1226 TS Rookie Topic Starter

    I should be able to re-install it, but I really would like to avoid it. I assumed that it shouldn't be the problem since I've had it since December of last year, and these BSOD and random crashes started to occur only last Sunday. But if you really suggest that I remove norton, I will do it.
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Norton can be affected by recent Windows updates, so whether Norton was running fine then, makes no difference now. Again, I would remove Norton and see if the computer will stabilize
  14. HiDDeNMisT

    HiDDeNMisT TS Booster Posts: 231   +14

    Im almost certain that its the HDD. Download drive fitness tool. Burn it on a disk and boot off of it. Run the advance diagnostic on it. It will take some time. At the end it will tell you if the drive is bad or not

    Those are my 2 cents haha
  15. Miles1226

    Miles1226 TS Rookie Topic Starter

    I dont know if the problem is fixed or not, but windows updated a little while ago and my computer now seems perfectly fine. No crashes during start up, no disk driver error, nothing. Could something *** simple as an update fix this problem? Or did I just get luck and have a smooth logon?
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Yes, a Windows Update could have fixed it... Good Luck:)
  17. Miles1226

    Miles1226 TS Rookie Topic Starter

    Ok, thanks for all your help and insight. Hopefully everything is ok. If I start experienceing problems again, I'll post again lol.

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