Recovery from bugcheck

By Eddie1506 · 5 replies
Jan 16, 2008
  1. In last 12 days, I got two BSODs and restarts when clicking on a link in Opera browser in two different pages.

    After both of the crashes, event log said: "The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x7ffd9000, 0x00000002, 0x00000001, 0x805ae4a9)."

    Can anyone check my attached dumps and see what is the problem? Thanks!

    My configuration:
    HP 6710s laptop
    Windows XP Pro SP2 with all updates
    Intel Core 2 Duo 1.8 GHz
    Intel Graphics Media Accelerator X3100
    Mobile Intel® GM965 Express Chipset
    2 GB RAM
    160 GB SATA Disk
    Broadcom 590x 10/100 Ethernet adapter
    Intel PRO/Wireless 3495 card

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Both minidumps point to one thing: Memory Corruption. Your RAM is faulty and needs to be replaced.

    Since you have two gigs you will need to run MemTest on each stick to determine which one or if both are bad. Hopefully it is still under warrenty becauser HP needs to replace your RAM for free.
  3. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Both dumps are crashed with same syptoms and your windows install outpost firewall 2006. This is an unstable version. You had better upgrade or de-install outpost firewall. The crash may not related to ram as outpost firewall 2006 corrupt windows internal memory structure.
  4. Eddie1506

    Eddie1506 TS Rookie Topic Starter

    Thanks for your answers. I'll use memtest today to see if RAM is faulty.

    @cpc2004 I doubt that the problem is in Outpost, I've been using version 3.51 for ages now, on my old Acer laptop as well as my new HP one. It never happened on my old laptop, and since purchasing of my new one few months ago, I got the BSOD two times.
  5. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

  6. Eddie1506

    Eddie1506 TS Rookie Topic Starter

    Thanks for the links. I'll check them out!
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