Solved Res://C:\Windows\system32\shdoclc.dll/navcancl.htm Internet Explorer Issue

[dozzyo9080]

Security Check file

Results of screen317's Security Check version 0.99.7
Windows Vista Service Pack 2 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
Virus Guard - powered by BitDefender
Microsoft Security Essentials
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
TuneUp Companion 1.8.1
TuneUp
Wise Registry Cleaner Professional V5.53
Adobe Flash Player 10.2.153.1
Adobe Reader 8.2.3
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Austin ROCKS AppData Roaming uTorrent\apps\VirusGuard\VirusGuard.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````

 

[dozzyo9080]

......bi.....

 

[Broni]

Uninstall Virus Guard - powered by BitDefender.
Useless and it may be conflicting with MSE.

======================================================================

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=====================================================================

Uninstall Wise Registry Cleaner Professional V5.53 .
Registry cleaners/optimizers are not recommended for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
  
  The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  
• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  
• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  
• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  
• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

• Ed Bott's Webog: Why I don't use registry cleaners
• Do I need a Registry Cleaner?

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I can see some Norton's leftovers.
Please, run this tool to remove them: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN


....and Eset....

 

[Broni]

Still out there?

 

[dozzyo9080]

I'm still here but time is short. I'm really busy.

 

[Broni]

Thank you for letting me know

 

[dozzyo9080]

Are you positive ESET is going to produce a log?

 

[Broni]

If it doesn't find anything, it won't.
Is it what happened?

 

[dozzyo9080]

no, but when you said that if it doesn't find anything it won't produce one, I just felt like it wasn't finding anything. But I really just need to finish scanning now that I have time. I was just wondering.

 

[Broni]

I see. Go on....

 

[dozzyo9080]

I'll post a log when the scan finishes. If one comes up.

 

[Broni]

Let me know

 

[dozzyo9080]

BTW, recently I installed CS5 master collection. I hope this will not interfere with the process. However, I needed it.

 

[dozzyo9080]

Almost Done!

 

[Broni]

CS5 should be fine.

 

[dozzyo9080]

CS5 should be fine.

k

 

[dozzyo9080]

Zugo

Apparently there IS a baddie. Some toolbar named Zugo. I have never heard of it.

 

[Broni]

No worries. At this stage, we won't see more, than just leftovers.

 

[dozzyo9080]

But what about the IE problem?

 

[Broni]

Please, remind me, what was the issue?
It's been a long topic.

 

[dozzyo9080]

When i try to visit a webpage, it will not let me on. In IE it says res://C:\Windows\system32\shdoclc.dll/navcancl.htm As in Google Chrome it says about:blank. I do not know what to do. Here is the log files:

 

[Broni]

Is it still happening in both browsers?

Let's see what Eset will show.

 

[dozzyo9080]

I just checked and it is gone. I do not know when and where the problem was fixed but it is gone, apparently. I should still finish the ESET as it found infections. But thank you. Can you please tell me which step fixed the problem?

 

[dozzyo9080]

DA DOOM. found a Trojan.

 

[Broni]

Can you please tell me which step fixed the problem?

That would be hard to say.
You don't want me to go through all 6 pages and investigate, do you?

DA DOOM. found a Trojan.

I'll comment, when I see the log.