I'm not sure if this is in the correct forum, but i urgently need some help/advice.
A friend of mines bought a PC from a shop that refurbishes personal computers (LAHM Recycle LTD) & paid £130 that she struggled to get together to buy it.
The PC is a Fujitsu Siemens Scenic with XP Pro Version 2002 Service Pack 3.
It has 1GB ram, an 80GB hard drive, Pentium 4 CPU @ 2.80GHz & the motherboard is a D1761 with onboard graphics.
After taking the PC home i remembered i had a spare 80gb hard drive & was intending on setting it up as a slave so she could store her music & pictures etc on it & keep the one that was supplied with the PC as her Windows drive.
Needless to say it didn't work as it didn't show up in the BIOS, so i was going to leave it a few days as it wasn't a priority.
I took out the spare drive & everything was set up the same way as when she purchased it, but when i turned it on it said since Windows was first installed on the computer, the hardware has changed significantly & due to theses changes, Windows must be reactivated within 3 days.
After downloading the Windows Genuine Advantage Notification Tool from my PC & transferring it to her PC via a USB dongle she started to receive notifications in the lower part of the desktop saying her copy of Windows did not pass genuine validation & that her copy was not genuine.
But now the 3 days have lapsed & shes now locked out of her computer.
The shop didn't provide a Windows disk or a recovery disk & she can't afford to purchase a new Windows CD.
I ran SiW (System Information for Windows) & discovered the CoA on the top of the machine doesn't match the one provided by SiW.
Isn't it illegal for a shop to sell a PC with a CoA that doesn't match the product key of the version of Windows that's installed on the computer ?
Especially if Windows is saying it's not a genuine copy of windows.
The CoA on the case is:
*****-*****-TFBT2-X9KFK-KRGC8
The one provided by SiW is:
*****-*****-8F2R6-QGK3K-C4HG6
Another thing we noticed is that she purchased a T-Mobile USB Broadband Dongle from the T-Mobile shop & when she tried to install it onto the new PC (so she could try & validate the copy of Windows) it didn't work & it said something like transfer feature error or something but the Dongle is working fine on my computer.
So have they sold her a dodgy PC & if so what are her rights ?
She was hoping to take it back to the shop today & get a refund & have nothing more to do with the shop in question, but she's unsure of what they will say & if they will try & blame it on her for trying to install a slave HDD. :/
Here is a picture of the Microsoft Genuine Advantage Diagnostic Tool if that's any use:
Any help is appreciated guys.
Thanks
A friend of mines bought a PC from a shop that refurbishes personal computers (LAHM Recycle LTD) & paid £130 that she struggled to get together to buy it.
The PC is a Fujitsu Siemens Scenic with XP Pro Version 2002 Service Pack 3.
It has 1GB ram, an 80GB hard drive, Pentium 4 CPU @ 2.80GHz & the motherboard is a D1761 with onboard graphics.
After taking the PC home i remembered i had a spare 80gb hard drive & was intending on setting it up as a slave so she could store her music & pictures etc on it & keep the one that was supplied with the PC as her Windows drive.
Needless to say it didn't work as it didn't show up in the BIOS, so i was going to leave it a few days as it wasn't a priority.
I took out the spare drive & everything was set up the same way as when she purchased it, but when i turned it on it said since Windows was first installed on the computer, the hardware has changed significantly & due to theses changes, Windows must be reactivated within 3 days.
After downloading the Windows Genuine Advantage Notification Tool from my PC & transferring it to her PC via a USB dongle she started to receive notifications in the lower part of the desktop saying her copy of Windows did not pass genuine validation & that her copy was not genuine.
But now the 3 days have lapsed & shes now locked out of her computer.
The shop didn't provide a Windows disk or a recovery disk & she can't afford to purchase a new Windows CD.
I ran SiW (System Information for Windows) & discovered the CoA on the top of the machine doesn't match the one provided by SiW.
Isn't it illegal for a shop to sell a PC with a CoA that doesn't match the product key of the version of Windows that's installed on the computer ?
Especially if Windows is saying it's not a genuine copy of windows.
The CoA on the case is:
*****-*****-TFBT2-X9KFK-KRGC8
The one provided by SiW is:
*****-*****-8F2R6-QGK3K-C4HG6
Another thing we noticed is that she purchased a T-Mobile USB Broadband Dongle from the T-Mobile shop & when she tried to install it onto the new PC (so she could try & validate the copy of Windows) it didn't work & it said something like transfer feature error or something but the Dongle is working fine on my computer.
So have they sold her a dodgy PC & if so what are her rights ?
She was hoping to take it back to the shop today & get a refund & have nothing more to do with the shop in question, but she's unsure of what they will say & if they will try & blame it on her for trying to install a slave HDD. :/
Here is a picture of the Microsoft Genuine Advantage Diagnostic Tool if that's any use:
Any help is appreciated guys.
Thanks