Skype / Messenger Live video call voice quality

By saiorse44
Feb 9, 2009
  1. Skype / Messenger Live video call voice quality (fixed)

    Hi All,

    I am having a few problems with webcam calls with my folks.

    I have installed the latest versions of Skype and Windows Live Messenger on both machines but when using either one for webcam video calls their audio and video coming to me is absolutely fine and so is my video to them however my audio to them is delayed, juddery, and robotic/gravelly (as if i have a sore throat). It is the same in both programs.

    Zone Alarm on both machines is configured to allow these programs to run as they wish but still the problem persists.

    We both have broadband at speeds usually no lower than 3mb.

    Any help apreciated.
  2. Tedster

    Tedster Techspot old timer..... Posts: 6,002   +15

    skype is heavily dependant on bandwidth. I use it here in Iraq and with phone calls can be garbled if bandwidth is insufficient. However, it would seem in your case, the problem may be firewall related. I would ensure that all your ports are open for skype. I don't recommend zonealarm as it interferes with many programs.
  3. saiorse44

    saiorse44 TS Rookie Topic Starter Posts: 23

    Fixed it by downgrading to Windows Live Messenger 8.5 (which was working fine before) at my end.

    Thanks for your help though> :)
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