Sony Vaio Blue Sreen

[blueyedvixen]

Used laptop that I received for christmas yesterday has now shut down three times with blue screen. After the first time, I installed Avast! and it found two malware files and two corrupted files in the boot scan. It has shut down twice since then, once in the middle of the scan. I am not sure what you will need to know, but here is what the error found message reads:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFDA800729B4B0
BCP2: 0000000000000001
BCP3: FFFFF80006C6E9EF
BCP4: 0000000000000007
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini122611-02.dmp
C:\Users\Owner\AppData\Local\Temp\WER-42494-0.sysdata.xml
C:\Users\Owner\AppData\Local\Temp\WER627.tmp.version.txt



If anyone can help, I would be beyond grateful. The laptop is amazing and runs so smoothly, blue screen aside. I would hate for my christmas present to be a dud.

 

[Buckshot420]

was it new or used? If new, I would take it back for a new one.

 

[blueyedvixen]

It was used. And was given as a gift. If I cant fix it, then I will have to find a disc to reformat it and hope that fixes the issue.

 

[cheeryabc]

Could you upload dump file first? That might be a littel help for us.
If you don't know how to do this, please refer to below link:
https://www.techspot.com/vb/topic51365.html

 

[blueyedvixen]

Cheery, I would be happy to oblige. However, the link you gave me tells me how to upload a file, simple enough; it says nothing of where I could find the file you are requesting.

I do apologize, I am not totally computer literate.

 

[cheeryabc]

"Files that help describe the problem: C:\Windows\Minidump\Mini122611-02.dmp"
Reading from this message, I thought there should be a mini dump file in your disk.
If nothing there, I really have no idea about this issue.

 

[blueyedvixen]

Oh!! Im sorry, I thought I needed to do something special because I cant view that file on my computer. I did try to upload it, but it exceeds the limits.