Solved Spyware on laptop

[karen hurd]

Spyware on laptop please help

 

[Superdave1941]

Hello and welcome to TechSpot.com My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
• Click on "Quarantine All" You may be asked to Restart your computer to completely remove the infections.
• When disinfection is completed you can click on "Copy to Clipboard".
• Paste the log in you next reply (CTRL+ V)

*********************************************
Please download Junkware Removal Tool to your desktop.
•Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
**********************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.
Link 1
Link 2
* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

 

[karen hurd]

Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 7/9/2014
Scan Time: 5:06:59 PM
Logfile: 000.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.07.09.11
Rootkit Database: v2014.07.09.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 8.1
CPU: x64
File System: NTFS
User: karen
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 290274
Time Elapsed: 18 min, 43 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 13
PUP.Optional.SearchProtect.A, HKU\S-1-5-21-480843140-287119169-2126818203-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}, Quarantined, [f58a6b32601b83b3b6cbd57a7092fc04],
PUP.Optional.MySearchDial.A, HKU\S-1-5-21-480843140-287119169-2126818203-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [3b445e3f45369e9862204708aa584fb1],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [3b445e3f45369e9862204708aa584fb1],
PUP.Optional.Sanbreel.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\{9d5747ee-0448-4681-8337-1555de75a3b6}Gw64, Quarantined, [750a84190675f244157244cf2ed68080],
PUP.Optional.Incredibar.A, HKLM\SOFTWARE\IB Updater, Quarantined, [9fe02c7164170a2c5e8a428840c26f91],
PUP.Optional.Incredibar.A, HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\dlnembnfbcpjnepmfjmngjenhhajpdfd, Quarantined, [c0bf2d70f388e056d215bc0ec63c1be5],
PUP.Optional.FreeSoftToday.A, HKLM\SOFTWARE\WOW6432NODE\FrEeSoFtOdAy, Quarantined, [9be41687cead75c1177f476fd23043bd],
PUP.Optional.Incredibar.A, HKLM\SOFTWARE\WOW6432NODE\IB Updater, Quarantined, [4e31bbe2a9d242f48a5e6e5c26dc41bf],
PUP.Optional.Incredibar.A, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\dlnembnfbcpjnepmfjmngjenhhajpdfd, Quarantined, [e99678258bf047eff7f07f4bb64ca25e],
PUP.Optional.SystemSpeedup, HKLM\SOFTWARE\WOW6432NODE\SYSTWEAK\ssd, Quarantined, [f689485587f489adab1e7d3aa65cd42c],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-480843140-287119169-2126818203-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE\1I1T1Q1S, Quarantined, [d0af2776a3d875c1a1e1e4f97a88b749],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-480843140-287119169-2126818203-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE, Quarantined, [3c437f1ed5a60135c3c749aa8083fc04],
PUP.Optional.SystemSpeedup, HKU\S-1-5-21-480843140-287119169-2126818203-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SYSTWEAK\ssd, Quarantined, [b0cfd9c4d0abc86e7b4d8c2b7d852cd4],
Registry Values: 7
PUP.Optional.HomePageProtector.A, HKLM\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS\{336D0C35-8A85-403a-B9D2-65C292C39087}, Quarantined, [413ea1fc1b60c67062250949946e7789],
PUP.Optional.HomePageProtector.A, HKLM\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|{336D0C35-8A85-403A-B9D2-65C292C39087}, C:\Program Files\IB Updater\Firefox, Quarantined, [413ea1fc1b60c67062250949946e7789]
PUP.Optional.HomePageProtector.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|{336D0C35-8A85-403A-B9D2-65C292C39087}, C:\Program Files\IB Updater\Firefox, Quarantined, [413ea1fc1b60c67062250949946e7789]
PUP.Optional.HomePageProtector.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS\{336D0C35-8A85-403a-B9D2-65C292C39087}, Quarantined, [2f50bde092e989ad95f290c2ca386799],
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files (x86)\Mysearchdial\1.8.29.0\, Quarantined, [3a459eff1d5e2412b96aeb28af5502fe]
PUP.Optional.FirstSeenToday.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|fst_us_146, Quarantined, [76099a033b40979fa560517946bcde22],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-480843140-287119169-2126818203-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE|tb, 0B1R1B0D2P1N, Quarantined, [3c437f1ed5a60135c3c749aa8083fc04]
Registry Data: 0
(No malicious items detected)
Folders: 2
Rogue.Multiple, C:\ProgramData\374311380, Quarantined, [96e9c4d9bac1b482bc920e7eef1353ad],
PUP.Optional.SystemSpeedup, C:\Users\karen\AppData\Roaming\Systweak\ssd, Quarantined, [720d514c9edd37fff8f4575d2dd51ce4],
Files: 9
PUP.Optional.Conduit.A, C:\Users\karen\AppData\Local\Temp\verifier.exe, Quarantined, [6c13e5b8b0cbb18577558db5fb05b848],
PUP.Optional.Conduit.A, C:\Users\karen\AppData\Local\Temp\dlLogic.exe, Quarantined, [80ffa9f4bdbee6504685b68c8f71b64a],
PUP.Optional.Conduit.A, C:\Users\karen\AppData\Local\Temp\dltr.exe, Quarantined, [720d7e1f74076bcb28a4c77b3ac65ca4],
PUP.Optional.Conduit.A, C:\Users\karen\AppData\Local\Temp\GCVerifier.dll, Quarantined, [4d325f3e6e0d2c0a4e7c6fd3f9078e72],
PUP.Optional.OpenCandy, C:\Users\karen\Downloads\DTLite4454-0315.exe, Quarantined, [bbc4623b68136ccae36ee9d5a85cb64a],
Riskware.Keygen, C:\Windows\AutoKMS.exe, Quarantined, [d9a64558d0abe65028755b55da2611ef],
PUP.Optional.Sanbreel.A, C:\Windows\System32\drivers\{9d5747ee-0448-4681-8337-1555de75a3b6}Gw64.sys, Quarantined, [750a84190675f244157244cf2ed68080],
Rogue.Multiple, C:\ProgramData\374311380\BIT4072.tmp, Quarantined, [96e9c4d9bac1b482bc920e7eef1353ad],
PUP.Optional.SystemSpeedup, C:\Users\karen\AppData\Roaming\Systweak\ssd\SSDPTstub.exe, Quarantined, [720d514c9edd37fff8f4575d2dd51ce4],
Physical Sectors: 0
(No malicious items detected)

(end)

 

[karen hurd]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 x64
Ran by karen on Thu 07/10/2014 at 21:22:30.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services
~~~ Registry Values
~~~ Registry Keys
~~~ Files
~~~ Folders
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{088FBDD0-C001-48BB-A49B-8C009BD3827A}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{13CCC2CD-5791-4532-A960-A2C7D6B16E35}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{2900D48B-E81B-49C7-B76A-8D34B470538F}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{40F3D0FD-920E-4075-850C-3467399E5A16}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{5CA99D5E-1D8D-4373-905C-CF5D3C403FE0}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{5FE0EFE0-ABC5-421E-A59D-DA6F0A4D5752}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{6B8BE939-8299-431E-94E9-9060FF0C3302}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{77E3AAA2-DA14-4FF1-A36E-81289B988095}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{8CFC525F-9FFB-4621-8D40-963544E0108D}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{8F647130-E90A-4E16-B801-97BEFA9EA6DA}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{B91C76EA-D6D5-4FE1-B6D3-B5BA0A1A0CA6}
Successfully deleted: [Empty Folder] C:\Users\karen\appdata\local\{E243FCB0-4307-4645-BC7E-A3715AF25270}
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 07/10/2014 at 21:35:57.05
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[karen hurd]

Results of screen317's Security Check version 0.99.85
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
Norton Internet Security
avast! Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 45
Java version out of Date!
Google Chrome 35.0.1916.153
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

 

[Superdave1941]

Windows 8.1 comes with its own AV called Windows Defender. If you wish to use another AV you will have to disable WD. You also have Avast and Norton. You're only supposed to run one AV and one Firewall on your computer at any time. Two of these AV's will have to be disabled otherwise, they will cause conflicts.
I didn't see the log for AdwCleaner.
Update Your Java (JRE)
Old versions of Java have vulnerabilities that malware can use to infect your system.
First Verify your Java Version
If there are any other version(s) installed then update now.
Get the new version (if needed)
If your version is out of date install the newest version of the Sun Java Runtime Environment.
Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Be sure to close ALL open web browsers before starting the installation.
Remove any old versions
1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.
Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
********************************************
Malwarebytes' Anti-Rootkit
Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

 

[karen hurd]

# AdwCleaner v3.215 - Report created 11/07/2014 at 20:59:28
# Updated 09/07/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : karen - KAREN
# Running from : C:\Users\karen\AppData\Local\Microsoft\Windows\INetCache\IE\HGFOJPBL\adwcleaner_3.215.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126

-\\ Google Chrome v35.0.1916.153
[ File : C:\Users\karen\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************
AdwCleaner[R0].txt - [5656 octets] - [09/07/2014 18:33:53]
AdwCleaner[R1].txt - [707 octets] - [11/07/2014 20:59:28]
AdwCleaner[S0].txt - [5075 octets] - [09/07/2014 18:36:53]
########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [826 octets] ##########

 

[karen hurd]

# AdwCleaner v3.215 - Report created 12/07/2014 at 08:03:37
# Updated 09/07/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : karen - KAREN
# Running from : C:\Users\karen\AppData\Local\Microsoft\Windows\INetCache\IE\HGFOJPBL\adwcleaner_3.215.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126

 

[karen hurd]

I ran Malwarebytes' Anti-Rootkit and there was nothing to report

 

[Superdave1941]

I'd like to scan your machine with ESET OnlineScan
•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
•Click the

button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on
  
  to download the ESET Smart Installer. Save it to your desktop.
• Double click on the
  
  icon on your desktop.

•Check

•Click the

button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.

•Check

•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push

•Push

, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the

button.
•Push

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

 

[karen hurd]

The online scan with eset showed nothing

 

[karen hurd]

# AdwCleaner v3.215 - Report created 13/07/2014 at 10:27:50
# Updated 09/07/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : karen - KAREN
# Running from : C:\Users\karen\AppData\Local\Microsoft\Windows\INetCache\IE\FB5XBVLF\adwcleaner_3.215.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126

-\\ Google Chrome v35.0.1916.153
[ File : C:\Users\karen\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************
AdwCleaner[R0].txt - [5656 octets] - [09/07/2014 18:33:53]
AdwCleaner[R1].txt - [905 octets] - [11/07/2014 20:59:28]
AdwCleaner[R2].txt - [1023 octets] - [13/07/2014 10:26:55]
AdwCleaner[S0].txt - [5075 octets] - [09/07/2014 18:36:53]
AdwCleaner[S1].txt - [965 octets] - [12/07/2014 08:03:37]
AdwCleaner[S2].txt - [946 octets] - [13/07/2014 10:27:50]
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1005 octets] ##########

 

[Superdave1941]

How's your computer running now? Any other issues?

 

[karen hurd]

Works good thanks

 

[Superdave1941]

Ok, let's do some clean up.
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create Registry backup
• Purge System Restore Points
• Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
**************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.

Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
************************************
Go to Microsoft Windows Update and get all critical updates.
----------
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.
Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.
Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!