Sudden common bluescreens 0x0000008E

[EricPhail]

I have used my laptop for about 3 years now but in the three weeks or so I have had 9 Bluescreens (from all but none before)

the most recent one gave this
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 2057

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 85806DEB
BCP3: 9291DBDC
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini112211-02.dmp

could someone talk me throught a solution please?

Edit: They are rather random in timing

 

[Mark56]

Start by running this test on your memory. If that comes up clean then follow the second instruction to post your minidumps.

Preliminary checks
You should first check the model of RAM stick that you have on the manufacturers site for the recommended voltage setting and then make sure it is set correctly in the PC's Bios. An incorrect voltage setting may be the reason for your problems so test the PC's performance again if the voltage was incorrect.

Errors can also be caused by dirty contacts, mismatched sticks or using them in the wrong slots. Check all sticks are the same make and specification, check the motherboard manual for the correct slots to use. Remove all the sticks and clean the contacts with a soft pencil eraser and blow out the slots with a can of compressed air.

Download Memtest86+ from here

When the download is complete right click the file and select Extract Here and burn the image to a CD.

In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

Testing
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos. Leave the test to run through at least 8 cycles or until it is showing some errors. If errors show in the test, remove all but one of your RAM sticks and repeat the test on each stick until you find the one that is faulty. This is a long slow test and should ideally be run overnight.

The memtest will not be 100% accurate but should easily detect any major faults.

IMPORTANT
Always disconnect your PC from the mains supply when removing Ram sticks and earth your hands to discharge any static electricity to avoid damage to sensitive components. If performing this test on a laptop PC you should also remove the battery before removing or replacing the RAM sticks.

First locate your minidump files, they are usually found by clicking on your C: drive, in Windows Explorer, then click on Windows to view the contents. If your operating system is installed under a different drive letter then look there. They should be stored under a file called minidump.The files will have a .dmp extension.

Zip up at least 6 of the most recent files into one zip folder and save on your desktop (if there are less then just zip up what you have).

NOTE To zip up a file in Windows (all versions). Right-click the file or folder, click on Send To, and then click Compressed (zipped) Folder and save it to your desktop.
Open Windows Explorer, click on Desktop in the left column so you can see the zip file. In the left column click on C: > Windows > Minidump and then drag & drop any additional .dmp files into the zip folder.


• Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
• Click on the Browse button, find the zip folder you made earlier and doubleclick on it.
• Now click on the Upload button. When done, click on the Close this window button at the bottom of the page.
• Enter your message-text in the message box, then click on Submit Message/Reply.

 

[EricPhail]

It passed 8 loops of the standard test with no problems.
Should I do some runs on the extended test?

or post the minidumps?

(2 or 3 three more bsods in the meantime)

 

[Mark56]

What extended test, it only does one type of test as far as I know.

Please post your minidumps.

 

[EricPhail]

The Last 8 or so

and I was using the USB version as I didn't have a writable cd to hand

 

[Mark56]

There appears to be a problem with Kaspersky and I see you recently installed Rapport. Googling reveals quite a few reports of problems between Kaspersky and Rapport.

The easiest fix would be to uninstall Kaspersky, then use the Uninstall tool to clear out all the remnants from here
Kaspersky Uninstall Tool
Then install Microsoft Security Essentials

 

[EricPhail]

Given what a quick google suggests (and the facts that it is a resource hog and I don't do online banking at the moment) would I be better off uninstalling rapport instead?

Or doesn't that work?

 

[Mark56]

Yes, you can uninstall Rapport. In fact I believe that Kaspersky gives similar protection.
Follow this guide for the uninstall procedure.
http://www.trusteer.com/book/vista-windows-7-users-uninstalling-rapport-using-safeuninstall-utility

I noticed in your minidumps that your system is still on Vista Service Pack 1, I would recommend you update to Service Pack 2 as it includes many security updates and patches. Switch on Windows Update and use "Check for updates" in the left pane of the Windows Update panel.

 

[EricPhail]

Thanks for the help so far.

I have removed rapport, and will see how the system fares

 

[Mark56]

Hopefully it will be ok now, fingers crossed. If you get any more BSOD's then just attach them to your next post.