System won't boot.. (more details inside)

abowloffire · Jun 16, 2007

This error message appears after Windows XP tries to load.

"Stop: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x00000000).
The system has been shut down."

I've tried rebooting in Safe Mode and Debugging mode. This message still appears. I've tried cleaning the inside, dusting it, putting a fan at it, and plugging it into different power sources. Still won't work.

I recently cleaned out a few viruses (VBS Solow and its variants), and this occurred after turning the computer on a few hours later.

Any help would be appreciated greatly.

CCT · Jun 16, 2007

http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

abowloffire · Jun 16, 2007

I've seen that link before, but...

I can't find a way to load command prompt.
Last Known Good Configuration doesn't work.
This computer did not come with a Windows XP CD.

CCT · Jun 16, 2007

Does that comp have a Restore partition or what?

abowloffire · Jun 16, 2007

I'm not sure, this isn't my computer. I am just trying to help out a friend, and she doesn't know anything about computers. Since she never touches anything that sounds even slightly technical, I am going to assume that it's still there.

CCT · Jun 16, 2007

Well, I think you are gonna have to get clear information on make and model for any further help here. Surely the friend has some paperwork on this!

System won't boot.. (more details inside)

CCT TS Evangelist Posts: 2,610 +6

abowloffire TS Rookie Topic Starter

CCT TS Evangelist Posts: 2,610 +6

abowloffire TS Rookie Topic Starter

CCT TS Evangelist Posts: 2,610 +6

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