Two iexplore.exe processes

By mcnewbie
Jul 2, 2009
  1. This is my first thread outside of the introduction, so please be gentle.

    I've very recently completed the UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions and attached the following logs to this thread:

    1) Malwarebytes Anti Malware log,
    2) SuperAntiSpyware log, and
    3) Hijackthis log.

    I'm running XP, and my five year old factory build boots up slower than I would like, but my main concern is the two iexplore.exe processes in my Windows Task Manager.

    When I open a single IE window, I get two iexplore.exe processes. When I try to end process, the one just causes the window to recyle, but the other will actually shut down...followed shortly by the other iexplore.exe.
  2. Hockeydude

    Hockeydude TS Rookie Posts: 30

    It has to do something with internet explorer. It used to happen to me too. Though it would happen in a different way. I would close an internet explorer but the process would stay, then I would open a second one and when I closed it, another process would stay there. That's why I now use Firefox.
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    It is normal to have multiple iexplore.exe entries with Internet Explorer v8.

    I have reviewed your logs and you did have malware. We need to make sure it has all been found and removed:

    Please reopen HijackThis to 'do system scan only'
    Put a Check by each of the following: NOTE: Do not click on Fix Checked until finished:

    O2 - BHO: PimpFish Toolbar Opcode Handler - {29C88E20-4234-41B9-A9DB-982958C95FB1} - C:\Program Files\PimpFish\PimpFish.dll
    O2 - BHO: FloatBar Class - {75B1A646-CDCE-4C06-B52F-84F4463B4FC8} - C:\Program Files\PimpFish\FloatBar.dll
    O3 - Toolbar: PimpFish - {D593DE91-7B41-45C2-830E-E9A99AB142AA} - C:\Program Files\PimpFish\PimpFish.dll

    If you are actively using Maid Control for your email, leave the following. If not, check it:
    O16 - DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} (Maid Control) -
    O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} -
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
    O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) -

    Did you or another user on the system set up a VPN using the following? If Yes leave it. If not, check for removal:
    O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) -

    Close all Windows except HijackThis and click on 'Fix Checked

    Boot into Safe Mode
    [*] Restart your computer and start pressing the F8 key on your keyboard.
    [*] Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    [1].Start> Run> type in msconfig> enter> Selective Startup> Startup tab> Uncheck the following if present:
    Pimp Fish entries
    FloatBar entries
    Closetmaid entries
    ALL HP entries including Digital Imaging.
    Dell Photo Printer> dlbtbmgr.exe
    All Java entries> jqs
    All Adobe entries:> AcroIEHelper.dll

    When through> Apply> OK
    None of the above need to start on boot. They can be started manually when and if needed. So the resources they use can be applied for something else.

    [2]Start> Run> type in services.msc> right click on- Service: dlbt_device - Dell> Properties> Change the Startup type to Manual.

    [3]Open Internet Explorer> Tools> Manage Add-ons> find each of the following> highlight> set to Disabled. Note: there are 2 sections for the add-ons box. check them both:
    vsp/cmaidctl_vsp.closetmaid- if not using
    Juniper entry if not using

    [4]Reboot the computer into Normal Mode> NOTE: ignore the nag message and close after checking 'don't show this message again.' Stay in Selective Startup.

    I suggest you uninstall PimpFish and it's toolbar
    "PimpFish empowers you to save any material you see on any website, download faster, share stuff easily and get hold of those hard-to-get embedded video files. Grab, save and share movies, Flash and pictures ...: "

    Control Panel> Add/Remove Program> Uninstall Pimp Fish

    After completing the above, please run a full system scan with your antivirus. Save the log and attach to next reply.

    Please download ComboFix HERE:
    • With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it.
    • Please disable all security programs, such as antiviruses, antispywares, and firewalls. Also disable your internet connection.
    • Run Combo-Fix.exe and follow the prompts.
      (Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.)
    • Wait for the scan to be completed.
    • If it requires a reboot, please do it.
    • After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)

    Do not click on the ComoboFix window, as it may cause it to stall.

    CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

    Attach log for AV, report for Combofix. Rescan with HJT and include new log.
  4. mcnewbie

    mcnewbie TS Rookie Topic Starter

    Sorry, I'm a very busy guy sometimes.

    I tried applying the recommended actions, but I got sidetracked when all the files in My Documents disappeared. File folders are still there, but all loose files are gone. I tried using three different recovery software, and it would appear the files were not deleted; they just disappeared. It's like they never even existed.

    Yup...Twilight Zone.

    When I figure this out, if it doesn't involve opening some sort of rift in the space-time continuum or anything like that (that gets really messy), I'll follow-up on the suggestions later.

    In the meantime, if anyone has any ideas or suggestions on this one…shoot (I’ll make a separate thread when I get a chance).
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