Hi there,
I wonder if any of you guys could possibly help me with this issue as it's absolutely doing my nut! It is attributed to my new MOTU 828mkii USB which I bought and installed a few weeks back...
The driver file motufwa.sys is causing a violent system crash requiring a full reboot. This occurs unexpectedly when opening a program (e.g cubase), or starting media (e.g video file on YouTube) which requires, and possibly initiates the 828 as an audio output. The system crash does not occur when the program or media is in operation however. When in operation the unit performs flawlessly. The crash can also occur whenever the unit is switched either on or off, even when the PC is idle. The rate of error is about 1 in 10 times. The details of an example crash are:
*******************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000D1 (0xF8FAF003, 0x00000002, 0x00000000, 0xF68038D5)
motufwa.sys - Address F68038D5 base at F67E2000
Datestamp 44ecb7dc
*******************************************************
The steps I have taken to troubleshoot so far are:
-Several full and clean installations of various driver versions for the 828suitable for XP (crash has been occuring on all driver versions)
-Rerouting IRQ (currently no conflicts or sharing at all)
-Disabling unnecessary components
-Switching USB power scheme to "always on" (the 828 hardware itself works better this way, but makes no difference to the system crash)
-Changing USB hub port
-Updating USB hub and USB2 controller drivers
-Changing between ACPI and PC mode
-Changing motufwa.sys, and other MOTU drivers' startup procedure (demand, boot, automatic etc.)
-Replacing USB cable
-Restoring 828 factory defaults
-Hard-drive defragmentation
-Used MEMcheck x86 to identify any RAM errors (non found)
Other comments:
The error occurs when the onboard soundcard is disabled.
The only PCI device installed is the nVidia Quadro NVS 280 graphics card. The error still occurs when this PCI device is disabled/removed. There are no IRQ conflicts with this device at all.
No other devices use a USB2 connection, except for a 7-port generic hub (Belkin). The problem still occurs when no other USB connections are made except for the 828 and a USB mouse for convenience.
The only recent change I've made to the computer is the addition of an Optiarc DVD-RW drive, though the crash was occurring well before this change was made.
...Sorry for being extremely long-winded about this but I'm finding this issue absolutely frustrating. I've been relaying Q&A's with MOTU Tech Support over the past few weeks and it seems that they have got sick of my constant pestering about this! Any help would be very greatly appreciated.
Max
I wonder if any of you guys could possibly help me with this issue as it's absolutely doing my nut! It is attributed to my new MOTU 828mkii USB which I bought and installed a few weeks back...
The driver file motufwa.sys is causing a violent system crash requiring a full reboot. This occurs unexpectedly when opening a program (e.g cubase), or starting media (e.g video file on YouTube) which requires, and possibly initiates the 828 as an audio output. The system crash does not occur when the program or media is in operation however. When in operation the unit performs flawlessly. The crash can also occur whenever the unit is switched either on or off, even when the PC is idle. The rate of error is about 1 in 10 times. The details of an example crash are:
*******************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000D1 (0xF8FAF003, 0x00000002, 0x00000000, 0xF68038D5)
motufwa.sys - Address F68038D5 base at F67E2000
Datestamp 44ecb7dc
*******************************************************
The steps I have taken to troubleshoot so far are:
-Several full and clean installations of various driver versions for the 828suitable for XP (crash has been occuring on all driver versions)
-Rerouting IRQ (currently no conflicts or sharing at all)
-Disabling unnecessary components
-Switching USB power scheme to "always on" (the 828 hardware itself works better this way, but makes no difference to the system crash)
-Changing USB hub port
-Updating USB hub and USB2 controller drivers
-Changing between ACPI and PC mode
-Changing motufwa.sys, and other MOTU drivers' startup procedure (demand, boot, automatic etc.)
-Replacing USB cable
-Restoring 828 factory defaults
-Hard-drive defragmentation
-Used MEMcheck x86 to identify any RAM errors (non found)
Other comments:
The error occurs when the onboard soundcard is disabled.
The only PCI device installed is the nVidia Quadro NVS 280 graphics card. The error still occurs when this PCI device is disabled/removed. There are no IRQ conflicts with this device at all.
No other devices use a USB2 connection, except for a 7-port generic hub (Belkin). The problem still occurs when no other USB connections are made except for the 828 and a USB mouse for convenience.
The only recent change I've made to the computer is the addition of an Optiarc DVD-RW drive, though the crash was occurring well before this change was made.
...Sorry for being extremely long-winded about this but I'm finding this issue absolutely frustrating. I've been relaying Q&A's with MOTU Tech Support over the past few weeks and it seems that they have got sick of my constant pestering about this! Any help would be very greatly appreciated.
Max