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Unknown hardware problem

By minorking ยท 9 replies
Oct 28, 2009
  1. Hello
    I recently started to have some problems with my system. It loses video signal in Windows 7 x64 genuine, Windows XP SP3 and even in BIOS (happened once). Anyway... after I reset the system it works fine for some time. After the video signal is lost I can see activity on hdd led and network adapter. It even finished writing a DVD in this "no video signal" state. I want to quote that this happens kinda' random .. in 3D games, on desktop while in idle state. I realized that sound gets stuck too.

    My system is based on an Intel DX48BT2 mobo, 2GB DDR3@1066MHz, nVidia Geforce 9800GTX+, a q9450 Intel CPU and 600W Corsair power supply. I keep all components at stock speeds (no OC).
    After restart, Win 7 gives me this analysis message:

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8001E38010
    BCP2: FFFFF880049B8220
    BCP3: FFFFFFFFC00000B5
    BCP4: 000000000000000A
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    If anyone can tell me what this error means maybe it will help me choose the right component so I can send it back for warranty, if it's a hardware issue.
    I also attached a zip with a dump file generated after reboot.

    Thanks in advance !
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Are you running a dual boot XP, Windows 7 computer now?
  3. minorking

    minorking TS Rookie Topic Starter

    I had dual boot: Windows 7 and Win XP SP3 but now i use single boot on Win 7. Regardless .. same thing happens.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What do you see in the device manager, any yellow exclamation points? It looks like a driver fault
  5. minorking

    minorking TS Rookie Topic Starter

    Everything looks ok in device manager. The only drivers I installed were the official DX48BT2 mobo from intel website, the LAN driver from Intel and the latest nvidia driver.
    I have a presumption dough.. this all crap started a few weeks ago when I installed a Hauppage Tv-Tuner. After a few days, the video card started to lose video signal. After a few days I unplugged that internal tuner thinking that that card might be the problem but the computer worked fine for only two days.
    I don't know if this info has some substance but I thought it might come useful.
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Have you run Windows Updates yet? Do you see a little wihite flag on the bottom right corner of the Windows 7 task bar? Are there any PC issues listed?
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    TMagic650, you are correct in that it is a driver issue.

    For what it is worth this is from Microsoft:

    0x116: VIDEO_TDR_ERROR This indicates that an attempt to reset the display driver and recover from a timeout failed.
  8. minorking

    minorking TS Rookie Topic Starter

    I have only one issue at the flag and it's about windows updates. I didn't perform any updates yet. I don't think it's windows/windows update related because I have tried three different versions of Win 7: Build 7100 from microsoft.com (evaluation copy until march 2010 or somethin' - I bet you are aware of that package), a Win 7 Ultimate N Edition and Win 7 Ultimate (7600). All versions were x64 editions. And of course Win XP SP3 had the same problem. The official one had all updates installed .. 'cause i had the possibility.. the other two not.

    Something happened a few minutes ago.. I set the video card cooler at 100% from Asus Smartdoctor. After a few minutes i lost video signal and the cooler returned to it's normal speed (it was still spining - i double checked) exactly in the same moment the monitor went black. Again .. maybe it's a useless info but I hope it might give you a clue or something.
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Apply all those windows updates. they may contain a Windows 7 driver for you Nividia card... Another thought, because XP had the error too, the video card may be bad. Try another video card for test purposes
  10. minorking

    minorking TS Rookie Topic Starter

    Ok ! I'll do that. I'll comeback soon after I'll hit at least one day of testing.

    Thanks a lot for your help for now.

    Best regards !
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