Inactive Various viruses

[charvanity]

Hello,going to try and explain best way I can.

So recently I had got the redirect virus(which I thought I removed since I've dealt with it before.) then next I knew a couple of hours later my firewall was disable but then turn back on as soon as I enter my security center.

now I can't run combofix because it says my regedit.exe is missing.

so I'm here to see if you guys can just removes anythings that looks wrong out of place.

here is my log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:38:52 PM, on 8/1/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dlcqcoms.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Nexon\Mabinogi\npkcmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe
C:\Program Files\Dell Photo AIO Printer 966\memcard.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://aol.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
R3 - URLSearchHook: DVDVideoSoftTB Toolbar - {e9911ec6-1bcc-40b0-9993-e0eea7f6953f} - C:\Program Files\DVDVideoSoft\tbDVD0.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: DVDVideoSoftTB Toolbar - {e9911ec6-1bcc-40b0-9993-e0eea7f6953f} - C:\Program Files\DVDVideoSoft\tbDVD0.dll
O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O3 - Toolbar: DVDVideoSoftTB Toolbar - {e9911ec6-1bcc-40b0-9993-e0eea7f6953f} - C:\Program Files\DVDVideoSoft\tbDVD0.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [dlcqmon.exe] "C:\Program Files\Dell Photo AIO Printer 966\dlcqmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 966\memcard.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DLCQCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCQtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ellen Eure\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 4.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager_dev/plugin/IEGetPlugin.ocx
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: dlcq_device - - C:\WINDOWS\system32\dlcqcoms.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: npkcmsvc - INCA Internet Co., Ltd. - C:\Nexon\Mabinogi\npkcmsvc.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: StumbleUponUpdateService - stumbleupon.com - C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10993 bytes

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

 

[charvanity]

Here are the logs


THE GMER LOG IS TOO LARGE HOW TO I PUT IT HERE?

 

[Broni]

Upload GMER file here: http://uploadmb.com/
Post download link (Direct Link).

 

[charvanity]

Here you go....


http://www.uploadmb.com/dw.php?id=1280764078

 

[Broni]

GMER log looks fine

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[charvanity]

There seems to be a issue my regedit.exe is missing....
I copied another version from another pc but I find it strange.

here is the log.

 

[Broni]

There seems to be a issue my regedit.exe is missing....
I copied another version from another pc

Good thinking

What are the current issues?

I see, you ran Combo before.
I'd like to see those logs:
ComboFix2.txt 2010-08-02 16:24
ComboFix3.txt 2010-07-31 15:03
ComboFix4.txt 2010-07-06 17:31
ComboFix5.txt 2010-08-03 05:24

You can find them in C:\Qoobox folder.

 

[charvanity]

Ok no problem also I wanted to say thanks for helping me lol.

um well this problem with regedit only came up because I was trying to run combofix

 

[Broni]

You're welcome

What are the current issues?

What are your current security tools?
I can see Trend Micro PC-cillin Internet Security listed as "outdated" and ZoneAlarm Firewall.

=======================================================================

Unless you installed Viewpoint Manager knowledgeably...
Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
Uninstall any of the following programs associated with Viewpoint:
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOL, AIM, Compuserve, etc.

====================================================================

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\windows\Rwufediqadu.bin
c:\windows\Fmiyupija.dat


Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=-
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"DisableNotifications"=-

3. Save the above as CFScript.txt

4. Close/disable all anti virus and anti malware programs again, so they do not interfere with the running of ComboFix.

5. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

6. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt

 

[charvanity]

I use Malwarebytes' anti-malware.
superanitspyware
spybot-search and destroy
spywareblaster
and zone alarm firewall

and I'll be back after I run combofix again.

 

[Broni]

What antivirus program do you use?

 

[charvanity]

Oh my...well if none of those are under antivirus category then I would have to say I have none. -_-

 

[Broni]

We'll take care of it in a moment.

Run Combofix script first.

 

[charvanity]

Combo caught something

 

[Broni]

You never answered:

What are the current issues?

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=======================================================================

Download and install ONE of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html

After installation, run full scan.

=====================================================================

When done...

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[charvanity]

Oh I'm sorry...So far everything seems to be fine haven't gotten any redirections and no other signs of a virus.

I'm going to do your next step now.

 

[Broni]

Cool .............

 

[charvanity]

Sorry had to put them as attachments they were too large to post.

So how does it look? Everything is working better and even faster than before.

Once again,thank you!

 

[Broni]

I'm glad to hear good news

Your computer would greatly benefit from adding another 512MB of RAM.

========================================================================

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.

======================================================================

Unless you installed Viewpoint Manager knowledgeably...
Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
Uninstall any of the following programs associated with Viewpoint:
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOL, AIM, Compuserve, etc.

======================================================================

You have 3 AV program running, Avira, Norton and Trend Micro Internet Security 12
TWO, of them has to go.
- To uninstall Avira, simply use Add\Remove
- To uninstall Norton, run Norton Removal Tool: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- How do I remove Trend Micro Internet Security Pro and Trend Micro Internet Security from my computer: http://esupport.trendmicro.com/4/Ho...ternet-Security-Pro-and-Trend-Micro-Inte.aspx

Let me know, what you removed and what's left.

======================================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
  O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab (Reg Error: Key error.)
  O33 - MountPoints2\{42784f70-929b-11dd-ad7b-00038a000015}\Shell - "" = AutoRun
  O33 - MountPoints2\{42784f70-929b-11dd-ad7b-00038a000015}\Shell\AutoRun - "" = Auto&Play
  O33 - MountPoints2\{42784f70-929b-11dd-ad7b-00038a000015}\Shell\AutoRun\command - "" = D:\LaunchU3.exe -- File not found
  O33 - MountPoints2\{42784f71-929b-11dd-ad7b-00038a000015}\Shell - "" = AutoRun
  O33 - MountPoints2\{42784f71-929b-11dd-ad7b-00038a000015}\Shell\AutoRun - "" = Auto&Play
  [2010/08/03 01:19:03 | 000,000,000 | --SD | C] -- C:\ComboFix
  @Alternate Data Stream - 193 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2
  @Alternate Data Stream - 156 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:CB0AACC9
  @Alternate Data Stream - 125 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5C321E34
  @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:A73B0434
  
  
  
  
  :Services
  
  :Reg
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

 

[charvanity]

Well Norton is gone but trend micro still won't leave.

I don't have much of an issue with it staying though.

 

[Broni]

Hahaha...maybe you don't, but i do.
Trust me, you don't want to have 2 AV programs running.

Let's see, if we can remove it manually....

Did you decide to keep Viewpoint?


Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  SRV - [2006/09/04 20:54:44 | 000,880,722 | ---- | M] (Trend Micro Incorporated.) [Auto | Stopped] -- C:\Program Files\Trend Micro\Internet Security 12\PcCtlCom.exe -- (PcCtlCom)
  SRV - [2005/08/22 20:31:48 | 000,290,889 | ---- | M] (Trend Micro Incorporated.) [Auto | Stopped] -- C:\Program Files\Trend Micro\Internet Security 12\Tmntsrv.exe -- (Tmntsrv)
  DRV - [2008/11/26 17:42:42 | 000,205,328 | ---- | M] (Trend Micro Inc.) [Kernel | Auto | Stopped] -- C:\WINDOWS\system32\drivers\tmxpflt.sys -- (Tmfilter)
  O4 - HKLM..\Run: [pccguide.exe] C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe (Trend Micro Incorporated.)
  O4 - HKCU..\Run: [Google Update] C:\Documents and Settings\Ellen Eure\Local Settings\Application Data\Google\Update\GoogleUpdate.exe File not found
  
  
  :Services
  
  :Reg
  
  :Files
  C:\Program Files\Trend Micro
  
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

 

[charvanity]

I got rid of viewpoint and trend micro seems to be gone.

 

[Broni]

Very well

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download Temp File Cleaner (TFC)

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

3. Go to Kaspersky website and perform an online antivirus scan.

• Disable your active antivirus program.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

 

[charvanity]

I'm not using the online scanner thing it seriously just screwed with my pc after it stalled at 66%now firefox is acting funny(not giving me my bookmark saying something is using a certain file) and my pc is making a odd sound now.


EDITk I fixed my Firefox issue but the online scanner stalled at 66% for an hour.