Solved Virus infestation

[poohgc]

Scan From ESET

C:\Documents and Settings\apage\Local Settings\Application Data\Sun\Java\Deployment\cache\6.0\22\4f526e16-4c30009f Java/Exploit.CVE-2012-5076.A trojan cleaned by deleting - quarantined

 

[Broni]

Update Adobe Flash Player
Download for Internet Explorer: http://www.filehippo.com/download_flashplayer_ie_64/
Download for Firefox, Opera and other Gecko-based browsers: http://www.filehippo.com/download_flashplayer_firefox_64/

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

=============================

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

===============================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

===============================

We have some issue with Security Center not running.

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

Go to Step 4 and under "System Restore" click on Create button:

Go to Start Repairs tab and click Start button.

Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

Click on box next to the Restart System when Finished. Then click on Start.

Post new FSS log.

 

[poohgc]

Tried to follow instructions for adobe flash player and received this:
The requested URL /get/flashplayer/pdc/11.3.300.257/install_flash_player.exe was not found on this server.

 

[Broni]

Use Adobe site: http://get.adobe.com/flashplayer/
Make sure you UN-check McAfee Security Scan Plus

 

[poohgc]

Broni,
After the first step using windows repair the computer rebooted and Adobe Reader 7 tried to install. I cancelled it and went on to step 3. I am away from the windows xp disk until Monday, is this going to be a huge problem to take this up on Monday?

 

[Broni]

No problem.
Your computer is clean. We just have to sort out some minor issues.

 

[poohgc]

O GREAT!! I can rest easy over the holiday then. What exactly was the nastiness called that was holding up the machine?

 

[Broni]

Nothing serious.
Happy Thanksgiving

 

[poohgc]

Happy Thanksgiving to you also. I'll talk to you on Monday Thank you so very much for your time, I was getting really frustrated!

 

[Broni]

 

[Broni]

Still with me?

 

[poohgc]

Yes sir, I have to get my Windows disk, I couldn't find it, I have found it now and it is on its way to the computer where I won't be until tomorrow. Is that ok?

 

[Broni]

Sure thing

 

[poohgc]

OK, I was able to finish the instructions above, but did not receive a new FSS.log. It is still the one I posted earlier.

 

[Broni]

Re-run FSS.

 

[poohgc]

New FSS.log:

Farbar Service Scanner Version: 09-11-2012
Ran by admin (administrator) on 28-11-2012 at 10:45:38
Running from "C:\Documents and Settings\admin\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINNT\system32\dhcpcsvc.dll => MD5 is legit
C:\WINNT\system32\Drivers\afd.sys => MD5 is legit
C:\WINNT\system32\Drivers\netbt.sys => MD5 is legit
C:\WINNT\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINNT\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINNT\system32\dnsrslvr.dll => MD5 is legit
C:\WINNT\system32\ipnathlp.dll => MD5 is legit
C:\WINNT\system32\netman.dll => MD5 is legit
C:\WINNT\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINNT\system32\srsvc.dll => MD5 is legit
C:\WINNT\system32\Drivers\sr.sys => MD5 is legit
C:\WINNT\system32\wscsvc.dll => MD5 is legit
C:\WINNT\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINNT\system32\wuauserv.dll => MD5 is legit
C:\WINNT\system32\qmgr.dll => MD5 is legit
C:\WINNT\system32\es.dll => MD5 is legit
C:\WINNT\system32\cryptsvc.dll => MD5 is legit
C:\WINNT\system32\svchost.exe => MD5 is legit
C:\WINNT\system32\rpcss.dll => MD5 is legit
C:\WINNT\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSEC(7) Nbf(6) NetBT(5) SYMTDI(8) Tcpip(4)
0x080000000700000001000000020000000300000004000000080000000500000006000000


**** End of log ****

 

[Broni]

Can you actually access Security Center?

 

[poohgc]

It is not enabled at this time. Under group policy it is "not enabled", so no, I cannot access it at this time.

 

[Broni]

Go Start>Run, type in:
services.msc
Click OK.

Scroll down to Security Center service and try to start it manually.
What happens?

 

[poohgc]

I get a message stating: "The Security Center service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts Service."

 

[Broni]

Try here: http://community.spiceworks.com/topic/103302-security-center-not-starting (last reply).

 

[poohgc]

Ok, done, still get the same message.

 

[poohgc]

I rebooted the machine and security center comes up now.

 

[Broni]

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

14. Please, let me know, how your computer is doing.

 

[poohgc]

OTL Log:
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: admin
->Temp folder emptied: 318442 bytes
->Temporary Internet Files folder emptied: 786870 bytes
->FireFox cache emptied: 36995891 bytes
->Flash cache emptied: 602 bytes

User: admin.LAND-DOMAIN
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: admin.LSND
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: All Users

User: apage
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: astenson
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: cramanathan
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: flotemp
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: jfitzsimmons
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: khart
->Temp folder emptied: 216499 bytes
->Temporary Internet Files folder emptied: 899227 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: kmacintosh-ellig
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: lcatalano
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: miwen
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: MWService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: OLD

User: snocho
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: sschaar
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: sweisz
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: vkirkhorn
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: wdavenport
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 16867 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 38.00 mb


[EMPTYFLASH]

User: admin
->Flash cache emptied: 0 bytes

User: admin.LAND-DOMAIN

User: admin.LSND
->Flash cache emptied: 0 bytes

User: Administrator

User: All Users

User: apage
->Flash cache emptied: 0 bytes

User: astenson
->Flash cache emptied: 0 bytes

User: cramanathan

User: Default User

User: flotemp
->Flash cache emptied: 0 bytes

User: jfitzsimmons

User: khart
->Flash cache emptied: 0 bytes

User: kmacintosh-ellig
->Flash cache emptied: 0 bytes

User: lcatalano

User: LocalService

User: miwen
->Flash cache emptied: 0 bytes

User: MWService

User: NetworkService

User: OLD

User: snocho

User: sschaar
->Flash cache emptied: 0 bytes

User: sweisz
->Flash cache emptied: 0 bytes

User: vkirkhorn
->Flash cache emptied: 0 bytes

User: wdavenport
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: admin

User: admin.LAND-DOMAIN

User: admin.LSND

User: Administrator

User: All Users

User: apage

User: astenson

User: cramanathan

User: Default User

User: flotemp
->Java cache emptied: 0 bytes

User: jfitzsimmons

User: khart
->Java cache emptied: 0 bytes

User: kmacintosh-ellig
->Java cache emptied: 0 bytes

User: lcatalano

User: LocalService

User: miwen

User: MWService

User: NetworkService

User: OLD

User: snocho

User: sschaar

User: sweisz

User: vkirkhorn

User: wdavenport

Total Java Files Cleaned = 0.00 mb

Error creating restore point.

OTL by OldTimer - Version 3.2.69.0 log created on 11282012_113214

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...