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Virus is blocking access to virus protection

By Akairos
Sep 8, 2011
  1. Hello there,

    I'm a bit of a newbie, I've run into...somewhat of a problem. I recently allowed one of my mates to use computer and he might have DL'd a virus.

    I opened my task manager and saw that I was running high on CPU usage (97% with only my web browser open). I also am unable to open Avast, malware bytes, norton etc, nor can I download any new virus programs that might help such as programs that creat random shortcuts and names for malware bytes. When I try I am rewarded with the error

    "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    A thread could not be created for the service"

    I get similar messages for the other anti-virus programs.

    My disc cleanup is hidden from me, could not find it. So are my temporary internet files, I also cannot perform administrative functions such as
    "show all processes for all users" function on my task manager.

    My PC-illin said that one of my temporary internet files is corrupted.

    Since I cannot access my Virus protection, any help would be amazing! ^_^;

    Best regards,
  2. Broni

    Broni Malware Annihilator Posts: 53,863   +370

    Welcome aboard [​IMG]

    Please, complete all steps listed here: https://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.
    Complete as many steps as you can.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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