In need of help.
If your pc has already been infected with a virus or malware and your antivirus software was not re-newed, how or what can be used to detect and/or remove the virus or malware during the boot process or after reaching your desktop?
I have a friend (really a friend, not me) that didn't renew the antivirus software he had been using, and now that AV has expired.
My friend's computer has been infected with some virus or malware. Some message plainly shows Virus or adware...something like that, and his desktop background has changed from 'Bliss' to a funny green color.
He went out and purchase Norton Internet Security Suite 2008, but he can't install it unless he first installs Service Pack 2.
When he attempted to go to www.microsoft.com to download SP2 he received a message regarding unprotected or infected computers, something like that can not access the site. When he clicked on continue a 'page can not be displayed' appeared.
My friend is at a dilemma, has AV/Internet Sec software, but can't install it.
Also, I read at the microsoft site you can download a Malicious Software Removal Tool that can detect and remove prevalent or active viruses. But, how can he download and install this tool if he can't access www.microsoft.com due to his computer being unprotected and/or infected?
So, I was thinking I could possibly download the Malicious Software Removal Tool to my HDD, then burn it to a CD-R/RW. Then I was thinking once my friend starts up his computer I could possibly download the Malicious Software Removal Tool to a location on his HDD, and then install from that location. Then from that location run the Malicious Software Removal Tool to scan for this virus or malware that has infected his computer.
All that written, is that possible?
Jboman.
If your pc has already been infected with a virus or malware and your antivirus software was not re-newed, how or what can be used to detect and/or remove the virus or malware during the boot process or after reaching your desktop?
I have a friend (really a friend, not me) that didn't renew the antivirus software he had been using, and now that AV has expired.
My friend's computer has been infected with some virus or malware. Some message plainly shows Virus or adware...something like that, and his desktop background has changed from 'Bliss' to a funny green color.
He went out and purchase Norton Internet Security Suite 2008, but he can't install it unless he first installs Service Pack 2.
When he attempted to go to www.microsoft.com to download SP2 he received a message regarding unprotected or infected computers, something like that can not access the site. When he clicked on continue a 'page can not be displayed' appeared.
My friend is at a dilemma, has AV/Internet Sec software, but can't install it.
Also, I read at the microsoft site you can download a Malicious Software Removal Tool that can detect and remove prevalent or active viruses. But, how can he download and install this tool if he can't access www.microsoft.com due to his computer being unprotected and/or infected?
So, I was thinking I could possibly download the Malicious Software Removal Tool to my HDD, then burn it to a CD-R/RW. Then I was thinking once my friend starts up his computer I could possibly download the Malicious Software Removal Tool to a location on his HDD, and then install from that location. Then from that location run the Malicious Software Removal Tool to scan for this virus or malware that has infected his computer.
All that written, is that possible?
Jboman.