Wifi wont work, cannot use internet unless using ethernet cable

By Jezzzzzz
Sep 26, 2016
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  1. Hi there,

    I'm sorry but I know hardly anything about technology so please use simple terms for me :)
    my laptop was working completely fine until I turned it on last Thursday night and suddenly I have no wifi connection. it is not showing my homes wifi or anyone elses as a connection. I can still connect on my phone as can my family on their laptops and phones. it does work when I am connected with the Ethernet cable but as soon as that is pulled out, the connection is lost again.

    I have called our local computer shop & explained it to them & they said they will fix it for $120 - $140.
    I was hoping there was a way I could fix it myself!

    if anyone could help, I would appreciate it very much!!
    thank you :)
  2. learninmypc

    learninmypc TS Evangelist Posts: 7,667   +413

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