Windows 2k crashes when (non-blank) CD / DVD inserted.

[deanburn]

My pc crashes and automatically re-starts when I insert any non-blank CD or DVD in either of my two disk drives.

Both drives are able to write to CD's OK, but even if you re-insert the written disk in the drive it crashes.

When I re-boot in safe mode they work fine, so I am guessing it's a software or driver problem, but the system has been working fine for ages. Only thing I can think of is either a bug or one of the microsoft updates I dd a couple of weeks ago.

The contents of the minidump file are:-

Microsoft (R) Windows Debugger Version 6.5.0003.7
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINNT\Minidump\Mini082805-05.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 2000 Kernel Version 2195 (Service Pack 4) UP Free x86 compatible
Kernel base = 0x80400000 PsLoadedModuleList = 0x804814c0
Debug session time: Sun Aug 28 13:35:25.156 2005 (GMT+1)
System Uptime: not available
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Bugcheck code 00000044
Arguments 82e7ac28 00000d39 00000000 00000000

ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
bca89088 00000000 82e7ac28 00000d39 00000000 nt+0x1df2c

WaitForEvent failed


I have checked for errors with dxdiag and devmgmt.msc etc, but all looks fine.

Any advice would be greatfully received.

Ian

 

[RealBlackStuff]

What errors do you get in your Event logs?

 

[deanburn]

What errors do you get in your Event logs?

The only 2 significant entries in the event log are:-

Event Type: Information
Event Source: ISService
Event Category: None
Event ID: 1
Date: 28/08/2005
Time: 13:34:41
User: NT AUTHORITY\SYSTEM
Computer: FRED
Description:
The description for Event ID ( 1 ) in Source ( ISService ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: The event log file is corrupt..


Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 28/08/2005
Time: 13:36:13
User: N/A
Computer: FRED
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000044 (0x82e7ac28, 0x00000d39, 0x00000000, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini082805-05.dmp.

 

[Samstoned]

And in safe mode the ISService is not running?
Remote Access Service
check out this may lead to a fix
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rras/rras/isservice.asp

may need to reload the drivers for atapi ide for the motherboard