Windows XP - network problems.

[Tomagone]

Hi, My dad has recently taken to working from home but his laptop struggles to connect to the WiFi but it's ludicrously slow. He needs to use the wireless printer and so I told him download the drivers for it (it's a HP Photosmart C4585). The download speed was sitting at around 4Kbps which is ridiculous. I suggested connecting it with an Ethernet cable directly from the router. It says it connected but it wont connect to the internet, there aren't any packets of data being received so I ran an ipconfig test, I'll put the results below. I've tried it on two diffrent router, each one is the same. Not too sure what to do, I don't use XP so don't really know my way around and its not my laptop so I don't know who's done what to it. He's blaming it on me fiddling with the printer...
Cheers for any help...


Ipconfig results with WiFi disabled and connect via Ethernet cable:

Windows IP configuration

Ethernet adapter Local Area Conection:

Connection-specific DNS Suffix:
IP Address. . . . . . . . . . . : 10.221.35.241
Subnet Mask. . . . . . . . . : 255.255.255.0
Default Gateway. . . . . . : 10.221.35.1

 

[DelJo63]

So far so good. you should be able to ping these:

ping 10.221.35.1​

ping 8.8.8.8​

then try

ping google.com​

please report ipconfig /all results too