Winsock error/media disconnected on "new" refurbished HP Pavillion

By bedlib
Aug 4, 2010
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  1. I am at my wits end with this computer! We received it yesterday at 5 pm and tried for 6 hours to get it connected to the internet with no luck. We have another laptop, ipod touch, PS3 and Wii all connected to the same router with no problems!

    I have tried just about everything you can possibly imagine, I even tried downloading a program that says it fixes winsock errors and it couldn't find anything wrong! The computer has nothing on it so any scans I have run turn up no problems. The computer shows that the wireless card is working correctly and the computer can find all available networks just cannot connect. When I try to go to a website and then troubleshoot I get this info:

    Error attempting to validate the Winsock base providers: 2
    Not all base service provider entries could be found in the winsock catalog. A reset is needed. (already tried a reset)

    When you try ipconfig it shows "media disconnected"

    I don't know what to do anymore
  2. bedlib

    bedlib TS Rookie Topic Starter

    We figured it out finally. We had to reset the router to factory settings and then connect the hp laptop first and now everything is online.

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