I have been playing WoW for about 6 months or so now with no problems, but within te past few weeks, i have been having increasing amounts of trouble when i try to get in. At first it just froze when i opened the game but all i had to do was restart and it worked fine. Then i had to turn on my computer, run WoW, it would freeze, restart, watch an episode of Family Guy, then it would run. Now it won't even start. Right after opening, it crashes and displayes the message, "World of Warcraft was unable to start up 3D acceleration. Please Make sure Directx 9.0c is installed and that all of your video drivers are up to date." I have installed both several times with no luck. I ran the dxdiag and got this report, i don't know if it will be helpful but i'm all out of ideas. Please help me with this, i really want to play. I just realized that i can put in an attachment, i'll leave part of this here in case it doesn't work or something.
------------------
System Information
------------------
Time of this report: 12/18/2006, 17:30:00
Machine name: JEREMY
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: P8656E-ABA S4000V NA210
BIOS: Version 3.04
Processor: Intel(R) Pentium(R) 4 CPU 2.50GHz
Memory: 768MB RAM
Page File: 724MB used, 1537MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x887602eb (error code) Direct3D 8 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available) Direct3D 9 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce4 MX 4000
Manufacturer: NVIDIA
Chip type: GeForce4 MX 4000
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0185&SUBSYS_00000000&REV_C1
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 12:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-42C5-11CF-2B47-0A2060C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0185
SubSys ID: 0x00000000
Revision ID: 0x00C1
Revision ID: 0x00C1
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: All tests were successful.
D3D7 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x887602eb (error code)
D3D8 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
D3D9 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_18141019&REV_A0
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5180 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/7/2003 18:52:00, 719244 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 17, 15
Static/Strm HW 3D Bufs: 17, 15
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5180 (English)
Driver Attributes: Final Retail
Date and Size: 4/7/2003 18:52:00, 719244 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1039, 0x7001
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 00:08:42, 57600 bytes
| Driver: usbd.sys, 8/29/2002 06:00:00, 4736 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Compaq PS2 Keyboard (2K - 3)
| Matching Device ID: acpi\pnp0303
| Upper Filters: PS2
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
| Driver: PS2.sys, 7/29/2002 22:43:50, 23808 bytes
| Driver: ps2.bat, 7/31/2002 20:28:38, 81920 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
|
+ Microsoft PS/2 Port Mouse (IntelliPoint)
| Matching Device ID: *pnp0f13
| Upper Filters: Point32
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes
| Driver: point32.sys, 5/15/2003 17:41:16, 19072 bytes
| Driver: ipcoin2.dll, 5/15/2003 17:41:16, 94208 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes
----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK
-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Agere Win Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -
-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
------------------
System Information
------------------
Time of this report: 12/18/2006, 17:30:00
Machine name: JEREMY
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: P8656E-ABA S4000V NA210
BIOS: Version 3.04
Processor: Intel(R) Pentium(R) 4 CPU 2.50GHz
Memory: 768MB RAM
Page File: 724MB used, 1537MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x887602eb (error code) Direct3D 8 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available) Direct3D 9 test results: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce4 MX 4000
Manufacturer: NVIDIA
Chip type: GeForce4 MX 4000
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0185&SUBSYS_00000000&REV_C1
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/22/2006 12:22:00, 4527488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/22/2006 12:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-42C5-11CF-2B47-0A2060C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0185
SubSys ID: 0x00000000
Revision ID: 0x00C1
Revision ID: 0x00C1
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: All tests were successful.
D3D7 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x887602eb (error code)
D3D8 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
D3D9 Test Result: Failure at step 8 (Creating 3D Device): HRESULT = 0x8876086a (3D not available)
-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_18141019&REV_A0
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5180 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/7/2003 18:52:00, 719244 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 17, 15
Static/Strm HW 3D Bufs: 17, 15
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5180 (English)
Driver Attributes: Final Retail
Date and Size: 4/7/2003 18:52:00, 719244 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1039, 0x7001
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 00:08:42, 57600 bytes
| Driver: usbd.sys, 8/29/2002 06:00:00, 4736 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Compaq PS2 Keyboard (2K - 3)
| Matching Device ID: acpi\pnp0303
| Upper Filters: PS2
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
| Driver: PS2.sys, 7/29/2002 22:43:50, 23808 bytes
| Driver: ps2.bat, 7/31/2002 20:28:38, 81920 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
|
+ Microsoft PS/2 Port Mouse (IntelliPoint)
| Matching Device ID: *pnp0f13
| Upper Filters: Point32
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes
| Driver: point32.sys, 5/15/2003 17:41:16, 19072 bytes
| Driver: ipcoin2.dll, 5/15/2003 17:41:16, 94208 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes
----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK
-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Agere Win Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -
-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
