XP BSOD Stop Message IRQL Not Equal or Less

[angelkc4u]

Hi to everyone/Admin/Route44,

I want to seek help on my problem on BSOD stop error that prevent my PC from shutting down . Ive attached the minidump for your reference.No new hardware and software installed..Highly appreciate for help on actions to be done...

best regards and more power.
angelkc

 

[mflynn]

OK what OS?

Has OS been recently installed?

And confirm all else is OK except on Shutdown!

Mike

 

[angelkc4u]

Hi Mike,

Last October 2008 , Windows XP was installed. Yes, everything is OK, until a few days back, I had the stop error message when turning off the PC..

eric

 

[angelkc4u]

i dont know how to read the dump error, already posted on the other thread.

 

[mflynn]

Yes i saw the dumps!

Begin here...

Do the TechSpot 8 steps: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).

Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

SuperAntispyware extra config

After installed double-click the icon on your desktop to run it.

Update the program definitions.

Click the Preferences button.

Then Scanning Control.

In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

MalwareBytes extra config

After update but before running
Click settings and confirm all are Checked.

I repeat Update these 2 programs.

Run them and attach their logs.

Mike

 

[angelkc4u]

XP BSOD Stop Message IRQL Not Equal or Less..Pls help

Good day Mike,

Thanks for the email of actions to be done to fix my problem. Below are my updates:

1. Symantec Anti virus is my AV scanner installed and it is daily updating,scanning and quarantining viruses.
2. Completed ccleaner run. - (DONE)
3. updated and installed new JRE .(DONE)
4. run mbam and sas. (DONE)

best regards and many thanks,

eric

 

[mflynn]

As Jed Clampett used to say. Whee doggie!

Another run indicated!
OK there were found/removed items in both MBAM and SAS so we need to run again as the first run likely exposed things that were not even seen the first time.

So another run Quick Scan will likely find more. So UPDATE both and run again.

Post logs.

Mike

 

[angelkc4u]

Hi Mike,

The following logs were generated after rerun.

regards,
eric

 

[mflynn]

Ok do the below to confirm..

Download ComboFix

NOTE: If you have had ComboFix more than a few days old delete and re-download.

Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe

Double click combofix.exe follow the prompts.

Install Recovery Console if connected to the Internet!

When finished, it will open a log.
Attach the log and a new HJT log in your next reply.

Note: Do not click combofix's window while its running. That may cause it to stall.

Then

Download SDFix to Desktop.

http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

On Desktop run SDdFix It will run (install) then close.

Then reboot into Safe Mode

As the computer starts up, tap the F8 key several times.

On the Boot menu Choose Safe Mode.

Click thu all the prompts to get to desktop.

At Desktop
My Computer C: drive. Double-click to open.

Look for a folder called SD Fix. Double-click to enter SD Fix.

Double-click to RunThis.bat. Type Y to begin.

SD Fix does its job.

When prompted hit the enter key to restart the computer

Your computer will reboot.

On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.

Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.

Mike