XP Inspiron - crash

By flimsy2k
Feb 13, 2007
  1. Hi,

    This is my first post. Inspiron 6400 suddenly hangs when I am connected to Internet.Only option is to Power recycle and then everything seems normal.
    Dell responded to reinstall the OS and did everything and even after that it is freezing while using voice chat, file transfer via internet.
    Yesterday the system also gave a blue screen with dump.
    Attached the dump for analysis. Appreciate if any one could suggest me in right direction.

    Diagnostics test for memory and the system are carried out and they are passing successfully.
    Thanks in advance


    Attached Files:

  2. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    One minidump is insufficient to find out the root cause of the problem. Attach 5 to 6 minidumps here.
  3. flimsy2k

    flimsy2k TS Rookie Topic Starter

    XP Inspiron -Crash

    Hi ,

    Only one time it created the mini dump file. Each day the system freezes and it is not logging any information in Event Viewer or creating a dump file.
    While connected to Internet, suddenly it freezes only option I have to do is powercycle.

    Appreciate your response.

  4. N3051M

    N3051M TS Evangelist Posts: 2,115

    minidump reads

    driver irql not less or equal (d1)
    driver fault relating to your sound card. Reinstall or update drivers if possible, or remove the sound card (if not onboard) and see if your system stabilizes.

    attached log file.
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