Xp pro install keeps failing

By jamesl ยท 14 replies
Jan 27, 2007
  1. Hello all, I've been trying to install xp pro on my pc which is currently running win2ooo. I boot from the cd and it goes through the text based part OK and saves all the system files etc..But just as the GUI part kicks off, it stops, and i'm getting 'fatal system error' c000021a blue screen, anyone any ideas?

    ps : I've tried doing the install through starting up win2000 also, and screen goes black after text part..help please..
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Reformat the drive, and try again.
    Could be defective memory, bad SMART test on hard drive, defective cpu fan, defective power supply, defective network interface... almost anything out of normal can cause it... But it is likely the video graphics unit.
  3. jamesl

    jamesl TS Rookie Topic Starter

    thanks for that

    But as Ive got a basic hard disk that's got the max partitions, I cant reformat. As you say it could be a hardware issue. I'm trying to avoid a reinstall. But if it came to it, d'you think that would solve the problem; and allow me to install another OS, as dual boot with win2k?
  4. ok4life

    ok4life TS Rookie Posts: 16

    If you have another Hard drive even an old small one. If that does not work there was a few kb articles over installation issues I could look up but usually it is hardware related to be that soon during setup.

    Remove if you have Sound/video capture cards

    1. Format or Try another hard drive
    2. Run a memory test at least a few hours of testing I recomend at least 24 hrs to be sure
    3. Drop down to only one stick of RAM (unless your using RIMMS or require a pair)
    4. Then post back the results
  5. jamesl

    jamesl TS Rookie Topic Starter

    thanks for the advice..

    Will perform those test you recommended. Will let you know results..
    Thanks again.
  6. jamesl

    jamesl TS Rookie Topic Starter

    I just tried to install it again and it went through fine. I now have both win2000, and XP Pro on my PC, so I'm happy as finally I can dual boot. But,
    I have one 120GB, HDD (basic) with 3 partitions, I have installed the 2 O/S's on the Active Partition (C) and I have two big partitions (D) and (E) for my files and folders.. (I know that isn't ideal but it's done now) Problem I have now is that when I boot up using XP Pro, it tells me my (D) and (E) partitions are not available.. Any ideas?
    Many thanks..
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You have quite a mess there... 2 OS's on the same partition! How are the D and E partitions formatted? NTFS? Is XP fully updated, and updated to XP, SP2 using Microsoft Update?
  8. jamesl

    jamesl TS Rookie Topic Starter

    Agreed, it is a bit of a mess..

    but it took so long installing.. My partitions are all fomatted with NTFS. My XP pro is fully up to date with service pack 2 installed also. Don't know what to do!
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    right click on "My Computer" in XP. Click "Manage", Disk Management, and see if you can access the D and E partitions there
  10. jamesl

    jamesl TS Rookie Topic Starter

    Hi, no i tried

    that, can't access them any way. The only choice as far as I can see is to reformat the partitions, but that's a big pain as I'll have to re claim all my user - data from the back up drive and it'll take ages..Oh well
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    I don't know what else to tell you. Can you put each OS on it's own partition this time?
  12. jamesl

    jamesl TS Rookie Topic Starter

    yes I will / i did

    in fact I think it's the safest thing. Did the re format and all seems to be well now..transfering my user data over now..what a bore!
    Thanks to all for the help.
  13. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Have you tried formatting the partitions?
  14. foozy

    foozy TS Rookie Posts: 139

    Multiple operating systems are a huge pain.

    Heck, operating systems are a pain.

    Glad you had your data backed up at least, further proof that good computing practices prevent headaches later on.
  15. jamesl

    jamesl TS Rookie Topic Starter


    you're not wrong there mate, about o/s's I mean. Thanks for your advice..
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