Fitbit’s activity trackers have a history of causing rashes and apparently, its latest revision isn’t exempt. With one recall already under its belt, the company’s solution to solve similar issues with its new Surge band is rather simple: take if off every now and again.
In response to continued complaints from consumers, a Fitbit spokesperson issued a statement to Re/code in which they said they continue to be aware of a very limited percentage of users reporting skin irritation. The rep added that skin reactions are not uncommon with jewelry (which I can attest to) or other wearable devices pressed against the skin for long periods of time.
After consulting with their dermatologists, the spokesperson said it is likely that the users experiencing skin rashes are perhaps wearing the band too tightly at which time sweat, water or even soap could be getting trapped between the device and the skin. Too much pressure or friction against the skin could also be causing issues.
These issues should resolve quickly when users take a break from the device, usually within hours or days.
That’d be fine except for the fact that it would completely defeat the entire purpose of owning a Fitbit as it tracks your sleep, steps taken and all sorts of other information.
In other words, they’re no longer willing to foot the blame for these rare skin reactions. If you recall, the company recalled its Force band last year after nearly two percent of users reported skin rashes.
Skin irritation isn’t limited to the Fitbit, however, as wearers of competing devices have also reported issues.