Tesla remotely removes autopilot features from used Model S after it was sold
Because the buyer did not pay for them, apparentlyBy Rob Thubron 31 comments
WTF?! If you're considering buying a used Tesla with driver assistance features, make sure to check they're still present after purchase. According to a new report, a person who bought a second-hand Model S 75D found the Enhanced Autopilot and Full Self Driving (FSD) had been removed remotely by Tesla as part of a software update.
Update (2/14): Never underestimate the power of bad publicity. After Tesla removed driver assistance features from a second-hand Model S 75D following its purchase from a dealer, the company has restored the Enhanced Autopilot and Full Self Driving, blaming the incident on a "miscommunication."
Jalopnik details the case of a consumer who purchased a 2017 Tesla Model S on December 20 of last year from a third-party dealer. The car was sold at auction, where it was listed with the premium features, which cost a total of $8,000 when adding them to a new vehicle.
Tesla sold the car to the dealership on November 15, and on November 18, the company conducted an "audit" on the car remotely, which flagged Enhanced Autopilot and FSD for removal. After the Model S was bought, a software update was pushed out, disabling the features.
When the buyer contacted Tesla, they were told the car was "incorrectly configured for Autopilot versions that they did not pay for." The same reason was given for the removal of FSD, though Tesla generously offered to re-add the features for a price.
Image credit: Jalopnik
What's especially strange is that when the buyer contacted a Tesla Used Vehicle Sales Advisor, they were told that if the features had been added, Tesla wouldn't remove them, even though it had.
It seems this wasn't an isolated incident, either. There are stories on Tesla's message boards of people having similar experiences.
It's been a busy few days for Tesla. The company's stock has rallied 60 percent, and CEO Elon Musk has suggested the next gigafactory will be built in Texas.
Giga Texas?--- Elon Musk (@elonmusk) February 5, 2020