Hi, I am at a loss what to do and need some advice.
About 2weeks ago, my laptop froze during shutdown and I had to turn it off at the power button. Afterwards, it would not work except in safe mode. I used that to troubleshoot as I had never had any problems with it before. It's an Acer, under a year old and still under guarantee. I was told to schedule a disk scan for when I next booted up. It reported many missing or broken files and fixed them, I think.
It then started to work again but my boot up time shot from under a minute, to almost 10. I knew then I still had a major problem. I have also run a sfc/scannow which didnt help.
Once onto my desktop, I started running scans with Norton 360, and came across only tracking cookies which it deleted. I defragged my disk, and went into msconfig to take everything off startup but my operating system but it still took forever to boot. I went into event viewer and found a critical error message while booting up which told me my boot time was 712579. I'm not sure if the event data info is relevant so I wont post it, but I have it all written down if it's needed at all.
Soon, my long boot ups turned into a blue screen about 90% of the time.
Repair attempt 2.
root cause found:
unknown bugcheck:bugcheck 7e Parameters=
0xffffffffc0000006, 0xfffff80002c99797, 0xfffff880009a91a8, 0xfffff880009a8a10
Repair action: System files integrety check and repair.
Result:Failed. Error code 0x45d
Time taken:281847ms.
repair attempt 1:
same as 2 but with 0xfffff80002ca7797 instead of 0xfffff880009a91a8
At that point I contacted tech support from pc world who suggested I restore to factory settings which I did. My boot ups went back to normal, until I installed my norton again. I had to go to a restore point just before that. I installed all the windows updates ( which hadn't been working due to an probably unrelated problem of some of my windows features being disabled. I hadn't manually disabled them so I don't know how that happened). Then I installed norton again, and my laptop blue screens again. I'm convinced norton is the problem and uninstall it. It works again, but only for a day. When I next turn my laptop on, it blue screens again, and after a few attempts,it no longer boots.
I am told that windows failed to start due to a required device being inaccessible, which was the prognosis a lot of the time when I troubleshooted(i was asked if i had recently changed any hardware or software), but I haven't changed anything...
status 0xc000000f it said, and tells me to insert a windows installation disk which I dont have.
Is my laptop completely beyond help?
Thanks in advance for any replies
About 2weeks ago, my laptop froze during shutdown and I had to turn it off at the power button. Afterwards, it would not work except in safe mode. I used that to troubleshoot as I had never had any problems with it before. It's an Acer, under a year old and still under guarantee. I was told to schedule a disk scan for when I next booted up. It reported many missing or broken files and fixed them, I think.
It then started to work again but my boot up time shot from under a minute, to almost 10. I knew then I still had a major problem. I have also run a sfc/scannow which didnt help.
Once onto my desktop, I started running scans with Norton 360, and came across only tracking cookies which it deleted. I defragged my disk, and went into msconfig to take everything off startup but my operating system but it still took forever to boot. I went into event viewer and found a critical error message while booting up which told me my boot time was 712579. I'm not sure if the event data info is relevant so I wont post it, but I have it all written down if it's needed at all.
Soon, my long boot ups turned into a blue screen about 90% of the time.
Repair attempt 2.
root cause found:
unknown bugcheck:bugcheck 7e Parameters=
0xffffffffc0000006, 0xfffff80002c99797, 0xfffff880009a91a8, 0xfffff880009a8a10
Repair action: System files integrety check and repair.
Result:Failed. Error code 0x45d
Time taken:281847ms.
repair attempt 1:
same as 2 but with 0xfffff80002ca7797 instead of 0xfffff880009a91a8
At that point I contacted tech support from pc world who suggested I restore to factory settings which I did. My boot ups went back to normal, until I installed my norton again. I had to go to a restore point just before that. I installed all the windows updates ( which hadn't been working due to an probably unrelated problem of some of my windows features being disabled. I hadn't manually disabled them so I don't know how that happened). Then I installed norton again, and my laptop blue screens again. I'm convinced norton is the problem and uninstall it. It works again, but only for a day. When I next turn my laptop on, it blue screens again, and after a few attempts,it no longer boots.
I am told that windows failed to start due to a required device being inaccessible, which was the prognosis a lot of the time when I troubleshooted(i was asked if i had recently changed any hardware or software), but I haven't changed anything...
status 0xc000000f it said, and tells me to insert a windows installation disk which I dont have.
Is my laptop completely beyond help?
Thanks in advance for any replies
