Malwarebytes Anti-Malware has identifited a trojan virus, but I cannot remove it from the computer.
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/13/2010 7:58:32 PM
System Uptime: 4/7/2013 5:06:55 AM (5 hours ago)
.
Motherboard: PEGATRON CORPORATION | | NARRA3
Processor: AMD Phenom(tm) 9150e Quad-Core Processor | Socket AM2 | 900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 583 GiB total, 423.484 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.794 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP476: 2/26/2013 3:00:21 AM - Windows Update
RP477: 2/27/2013 3:00:21 AM - Windows Update
RP478: 2/28/2013 3:00:21 AM - Windows Update
RP479: 3/1/2013 3:00:20 AM - Windows Update
RP480: 3/2/2013 3:00:21 AM - Windows Update
RP481: 3/3/2013 3:01:13 AM - Windows Update
RP482: 3/4/2013 3:00:44 AM - Windows Update
RP483: 3/5/2013 3:00:22 AM - Windows Update
RP484: 3/6/2013 3:00:27 AM - Windows Update
RP485: 3/7/2013 3:00:22 AM - Windows Update
RP486: 3/8/2013 3:00:21 AM - Windows Update
RP487: 3/9/2013 3:00:27 AM - Windows Update
RP488: 3/10/2013 4:00:24 AM - Windows Update
RP489: 3/11/2013 3:00:22 AM - Windows Update
RP490: 3/12/2013 3:00:21 AM - Windows Update
RP491: 3/13/2013 3:00:23 AM - Windows Update
RP492: 3/16/2013 3:00:36 AM - Windows Update
RP493: 3/17/2013 3:00:45 AM - Windows Update
RP494: 3/18/2013 3:00:20 AM - Windows Update
RP495: 3/19/2013 3:00:35 AM - Windows Update
RP496: 3/20/2013 3:00:22 AM - Windows Update
RP497: 3/21/2013 3:00:23 AM - Windows Update
RP498: 3/22/2013 3:00:36 AM - Windows Update
RP499: 3/23/2013 3:00:20 AM - Windows Update
RP500: 3/24/2013 3:00:34 AM - Windows Update
RP501: 3/25/2013 3:00:28 AM - Windows Update
RP502: 3/26/2013 3:00:37 AM - Windows Update
RP503: 3/27/2013 3:00:22 AM - Windows Update
RP504: 3/27/2013 6:37:07 AM - Windows Update
RP505: 3/28/2013 3:00:21 AM - Windows Update
RP506: 3/29/2013 3:00:21 AM - Windows Update
RP507: 3/30/2013 3:00:21 AM - Windows Update
RP508: 3/31/2013 3:00:21 AM - Windows Update
RP509: 3/31/2013 6:30:55 PM - Windows Update
RP510: 4/1/2013 3:00:22 AM - Windows Update
RP511: 4/2/2013 3:00:22 AM - Windows Update
RP512: 4/3/2013 3:00:22 AM - Windows Update
RP513: 4/6/2013 1:45:52 PM - Windows Update
RP514: 4/7/2013 9:23:32 AM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe Acrobat 9 Standard - English, Français, Deutsch
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader X (10.1.1)
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
Easy Phone Sync
Enhanced Multimedia Keyboard Solution
Exterminate It!
Full Tilt Poker
GEAR driver installer for x86 and x64
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HP Active Support Library
HP Advisor
HP Customer Experience Enhancements
HP Demo
HP MediaSmart DVD
HP MediaSmart Music/Photo/Video
HP MediaSmart SmartMenu
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Picasso Media Center Add-In
HP Product Detection
HP Recovery Manager RSS
HP Total Care Setup
HP Update
HPAsset component for HP Active Support Library
iCloud
iTunes
Java(TM) 6 Update 7
Juno Preloader
LabelPrint
LightScribe System Software
LightScribe Template Labeler
Logitech Harmony Remote Software 7
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 4 Client Profile
Microsoft Live Search Toolbar
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 60 day trial
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Works
MobileMe Control Panel
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
muvee Reveal
My HP Games
NetZero Preloader
Norton 360
NVIDIA Drivers
PictureMover
Power2Go
PowerDirector
PPC Library
Python 2.5.2
QuickBooks
QuickBooks Premier: Accountant Edition 2008
QuickBooks Premier: Accountant Edition 2011
QuickTime
Realtek High Definition Audio Driver
Remote Control USB Driver
Safari
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
sp41099
sp44626
SPORE Creature Creator Trial Edition
SupportSoft Assisted Service
Tax Forms Helper 2010 9.5
Tax Forms Helper 2011 10.0
Tax Forms Helper 2012 10.5
TFP for 2009
True Sword 5
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wmdiper
TurboTax 2008 wrapper
TurboTax 2008 wvaiper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wmdiper
TurboTax 2009 wrapper
TurboTax 2009 wtniper
TurboTax 2009 wvaiper
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wmdiper
TurboTax 2010 wrapper
TurboTax 2010 wtniper
TurboTax 2010 wvaiper
TurboTax 2011
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wmdiper
TurboTax 2011 wrapper
TurboTax 2011 wtniper
TurboTax 2011 wvaiper
TurboTax 2012
TurboTax 2012 WinPerFedFormset
TurboTax 2012 WinPerReleaseEngine
TurboTax 2012 WinPerTaxSupport
TurboTax 2012 wmdiper
TurboTax 2012 wrapper
TurboTax 2012 wtniper
TurboTax 2012 wvaiper
TurboTax Deluxe 2007
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2006
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VoiceOver Kit
WexTech AnswerWorks
Yahoo! Install Manager
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
4/7/2013 9:30:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070bc9: Update for Windows 7 for x64-based Systems (KB976098).
4/7/2013 9:30:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2799494).
4/7/2013 9:27:59 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2676562).
4/6/2013 4:12:30 PM, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
4/6/2013 12:12:39 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:12:39 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
4/6/2013 12:10:39 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
4/6/2013 12:10:38 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
4/6/2013 12:10:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
4/6/2013 12:10:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
4/6/2013 12:10:25 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
4/6/2013 12:10:17 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_N360 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:08:51 PM, Error: Service Control Manager [7038] - The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
4/6/2013 12:08:51 PM, Error: Service Control Manager [7000] - The UPnP Device Host service failed to start due to the following error: The service did not start due to a logon failure.
4/6/2013 12:08:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service upnphost with arguments "" in order to run the server: {204810B9-73B2-11D4-BF42-00B0D0118B56}
4/6/2013 11:56:36 AM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
4/6/2013 11:52:21 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
4/6/2013 10:08:58 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 10:08:58 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 10:08:38 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_N360 discache eeCtrl IDSVia64 spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6
4/6/2013 1:40:38 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 SRTSP
4/6/2013 1:39:31 PM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.
4/6/2013 1:39:31 PM, Error: SRTSP [4] - Error loading virus definitions.
3/31/2013 6:25:28 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000088, 0x0000000000000002, 0x0000000000000001, 0xfffff800030b0ece). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 033113-45708-01.
.
==== End Of File ===========================
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/13/2010 7:58:32 PM
System Uptime: 4/7/2013 5:06:55 AM (5 hours ago)
.
Motherboard: PEGATRON CORPORATION | | NARRA3
Processor: AMD Phenom(tm) 9150e Quad-Core Processor | Socket AM2 | 900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 583 GiB total, 423.484 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.794 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP476: 2/26/2013 3:00:21 AM - Windows Update
RP477: 2/27/2013 3:00:21 AM - Windows Update
RP478: 2/28/2013 3:00:21 AM - Windows Update
RP479: 3/1/2013 3:00:20 AM - Windows Update
RP480: 3/2/2013 3:00:21 AM - Windows Update
RP481: 3/3/2013 3:01:13 AM - Windows Update
RP482: 3/4/2013 3:00:44 AM - Windows Update
RP483: 3/5/2013 3:00:22 AM - Windows Update
RP484: 3/6/2013 3:00:27 AM - Windows Update
RP485: 3/7/2013 3:00:22 AM - Windows Update
RP486: 3/8/2013 3:00:21 AM - Windows Update
RP487: 3/9/2013 3:00:27 AM - Windows Update
RP488: 3/10/2013 4:00:24 AM - Windows Update
RP489: 3/11/2013 3:00:22 AM - Windows Update
RP490: 3/12/2013 3:00:21 AM - Windows Update
RP491: 3/13/2013 3:00:23 AM - Windows Update
RP492: 3/16/2013 3:00:36 AM - Windows Update
RP493: 3/17/2013 3:00:45 AM - Windows Update
RP494: 3/18/2013 3:00:20 AM - Windows Update
RP495: 3/19/2013 3:00:35 AM - Windows Update
RP496: 3/20/2013 3:00:22 AM - Windows Update
RP497: 3/21/2013 3:00:23 AM - Windows Update
RP498: 3/22/2013 3:00:36 AM - Windows Update
RP499: 3/23/2013 3:00:20 AM - Windows Update
RP500: 3/24/2013 3:00:34 AM - Windows Update
RP501: 3/25/2013 3:00:28 AM - Windows Update
RP502: 3/26/2013 3:00:37 AM - Windows Update
RP503: 3/27/2013 3:00:22 AM - Windows Update
RP504: 3/27/2013 6:37:07 AM - Windows Update
RP505: 3/28/2013 3:00:21 AM - Windows Update
RP506: 3/29/2013 3:00:21 AM - Windows Update
RP507: 3/30/2013 3:00:21 AM - Windows Update
RP508: 3/31/2013 3:00:21 AM - Windows Update
RP509: 3/31/2013 6:30:55 PM - Windows Update
RP510: 4/1/2013 3:00:22 AM - Windows Update
RP511: 4/2/2013 3:00:22 AM - Windows Update
RP512: 4/3/2013 3:00:22 AM - Windows Update
RP513: 4/6/2013 1:45:52 PM - Windows Update
RP514: 4/7/2013 9:23:32 AM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe Acrobat 9 Standard - English, Français, Deutsch
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader X (10.1.1)
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
Easy Phone Sync
Enhanced Multimedia Keyboard Solution
Exterminate It!
Full Tilt Poker
GEAR driver installer for x86 and x64
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HP Active Support Library
HP Advisor
HP Customer Experience Enhancements
HP Demo
HP MediaSmart DVD
HP MediaSmart Music/Photo/Video
HP MediaSmart SmartMenu
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Picasso Media Center Add-In
HP Product Detection
HP Recovery Manager RSS
HP Total Care Setup
HP Update
HPAsset component for HP Active Support Library
iCloud
iTunes
Java(TM) 6 Update 7
Juno Preloader
LabelPrint
LightScribe System Software
LightScribe Template Labeler
Logitech Harmony Remote Software 7
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 4 Client Profile
Microsoft Live Search Toolbar
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 60 day trial
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Works
MobileMe Control Panel
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
muvee Reveal
My HP Games
NetZero Preloader
Norton 360
NVIDIA Drivers
PictureMover
Power2Go
PowerDirector
PPC Library
Python 2.5.2
QuickBooks
QuickBooks Premier: Accountant Edition 2008
QuickBooks Premier: Accountant Edition 2011
QuickTime
Realtek High Definition Audio Driver
Remote Control USB Driver
Safari
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
sp41099
sp44626
SPORE Creature Creator Trial Edition
SupportSoft Assisted Service
Tax Forms Helper 2010 9.5
Tax Forms Helper 2011 10.0
Tax Forms Helper 2012 10.5
TFP for 2009
True Sword 5
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wmdiper
TurboTax 2008 wrapper
TurboTax 2008 wvaiper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wmdiper
TurboTax 2009 wrapper
TurboTax 2009 wtniper
TurboTax 2009 wvaiper
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wmdiper
TurboTax 2010 wrapper
TurboTax 2010 wtniper
TurboTax 2010 wvaiper
TurboTax 2011
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wmdiper
TurboTax 2011 wrapper
TurboTax 2011 wtniper
TurboTax 2011 wvaiper
TurboTax 2012
TurboTax 2012 WinPerFedFormset
TurboTax 2012 WinPerReleaseEngine
TurboTax 2012 WinPerTaxSupport
TurboTax 2012 wmdiper
TurboTax 2012 wrapper
TurboTax 2012 wtniper
TurboTax 2012 wvaiper
TurboTax Deluxe 2007
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2006
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VoiceOver Kit
WexTech AnswerWorks
Yahoo! Install Manager
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
4/7/2013 9:30:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070bc9: Update for Windows 7 for x64-based Systems (KB976098).
4/7/2013 9:30:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2799494).
4/7/2013 9:27:59 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2676562).
4/6/2013 4:12:30 PM, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
4/6/2013 12:12:39 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:12:39 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
4/6/2013 12:10:39 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
4/6/2013 12:10:38 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
4/6/2013 12:10:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
4/6/2013 12:10:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
4/6/2013 12:10:25 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
4/6/2013 12:10:17 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_N360 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:10:17 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
4/6/2013 12:08:51 PM, Error: Service Control Manager [7038] - The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
4/6/2013 12:08:51 PM, Error: Service Control Manager [7000] - The UPnP Device Host service failed to start due to the following error: The service did not start due to a logon failure.
4/6/2013 12:08:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service upnphost with arguments "" in order to run the server: {204810B9-73B2-11D4-BF42-00B0D0118B56}
4/6/2013 11:56:36 AM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
4/6/2013 11:52:21 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
4/6/2013 10:08:58 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 10:08:58 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
4/6/2013 10:08:38 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_N360 discache eeCtrl IDSVia64 spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6
4/6/2013 1:40:38 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 SRTSP
4/6/2013 1:39:31 PM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.
4/6/2013 1:39:31 PM, Error: SRTSP [4] - Error loading virus definitions.
3/31/2013 6:25:28 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000088, 0x0000000000000002, 0x0000000000000001, 0xfffff800030b0ece). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 033113-45708-01.
.
==== End Of File ===========================
