AMD acknowledges USB connectivity issues on X570 and B550 motherboards

summermick

Posts: 105   +136
Especially noticeable while playing Fortnite with an Xbox controller; you will lose control for a second and then you are fncking dead.
I upgraded to gigabyte B550I AORUS PRO AX and started having USB device not recognized error and USB random disconnection. Reinstall Windows 10 fixed USB recognition issue, but USB disconnection sustains.
 

Adi6293

Posts: 897   +1,266
Il say it again. Nvidia are not a “scummy company”.

Does this irk you? I’m not sorry if it does. Just because I’m not a small minded sheep who follows the Nvidia hate brigade?

AMD are just as bad as Nvidia, who are just as bad as Intel. They all only care about your money. I judge these companies on the experiences I have with them. Not on what some fanboy screams about online. In fact Godfall is releasing with AMD exclusive ray tracing soon. AMD paid the devs not to develop and Nvidia solution. That’s no better than Nvidias game works stunts and worse than Nvidias own ray tracing which now has Vulcan and DX12 extensions and can be used by anyone.

PS, AdoredTV? Lmao, I pity anyone dumb enough to take that channel seriously. It’s mostly lies and hidden truths. But I guess it does make people who love to hate Nvidia feel better about it.

All these companies are the same mate. None of them give a dam about you. Let fanboys argue over who is more “ethical”.

It does not "irk" me, you can judge them however you want but in my 17 years of gaming nVidia and Intel were the bigger scumbags usually trying to screw AMD every chance they get, maybe if nVidia gets a taste of its own medicine they will stop this nonsense, I'm not stupid and I know they only care about my money but I do care how they go about this and nVidia does not go about it they right way, also there is nothing wrong with AdoredTV I linked his videos because they were the best on the topics but he is not the only one who did videos on this. nVidia purposely destroyed performance of AMD's cards and their OWN in many games just to get people to buy new GPU's , they have paid many developers to make their games work better on GeForce and been doing this for years and you bring out God Fall? a game that nobody even cares about :joy: :joy: :joy: :joy:

And the only small minded sheep here does seem to be you if you really think that AMD is on the same level of scummines as nVidia or Intel :joy::joy::joy::joy::joy:
 
I think its AMD related, my b450 has issues in one of the controllers where it does not pt out usb 3.0 speeds. and the drivers are only accepted by one of the two controllers in device manager.....I believe its the 3.1 controller....also puts an issue on VR like oculus quest cause u cant use the full bandwidth, hope they solve this issue soon...my intel rigs dont have the problem, im on a 3070 and 3600x
 

Jpe1701

Posts: 67   +65
Does this affect usb 3.0 too? I noticed a couple weeks ago that one of my front usb 3 ports wasn't working anymore so I switched it over to the other header on my x570 aorus master and it works fine now. I just figured it was a bad header and I'd have to rma the board.
 

mirgc

Posts: 16   +23
I have a TaiChi 550, 5800X and a Vega 56. I've been experiencing 1-5second drop outs at random since I built the computer. It doesn't happen often (1-2 times a day?). But this weekend, I had a 5 minute one for the first time.
 

Soulburn74

Posts: 96   +43
The only problem I've had that is even remotely similar to this in my x570/3950x platform, is when I plug my iphone into the USB-C port on the back of the motherboard, it constantly connects, disconnect/reconnects...... but my work around was to plug it into the USB-C port on my 2080ti. I no longer have the 2080ti, so now if I want to transfer pics/vids from the phone to PC, I use a traditional usb cable instead...... Not sure if its just a bad port, or part of this issue, as I haven't tried to plug anything else into that usbc port (don't have any other usbc periphs)
 

mrvco

Posts: 131   +128
B550 w/ 5700 XT and no USB issues for me. However I (like many others and completely unacknowledged by Apple as an issue) can't use the USB-A ports on my 2018 Mac Mini because using them degrades the BT connection to the point that I can't use my Magic Trackpad sitting less than 18 inches away on my desktop.
 
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mongeese

Posts: 513   +109
Staff member
It smells that Techspot are recommending you buy AMDs product to work around AMDs issue on their motherboards. They should be calling on AMD to resolve it as soon as possible. It makes you wonder if it was done intentionally by AMD. Also Radeon GPUs are not equivalent to RTX GPUs, unless you happen to be playing at 1440p or lower and for some bizarre reason you don’t want ray tracing or RTX.

If AMD have been selling boards with hidden issues on their competing GPUs then that’s by far the most “anti-consumer” & “anti-competitive” behaviour I have ever seen in this industry.

It’s also a bit rich to tell people they bought the wrong product after the fact and they have the solution at home and running. Especially when GPUs are almost impossible to get hold of, especially Radeon GPUs which here in the UK we are told to wait until April for stock by the remaining retailers left selling them.

Besides at current pricing and availability it’s a lot cheaper and easier to just swap out your AMD board and/or chip for an Intel combo than it is to try and buy a Radeon GPU. Intel 10xx chips are abundant, aggressively priced and even now being bundled with games and things to help move units at the moment.
This article is for the purpose of "calling out" AMD, in addition to spreading awareness of the issue. Bonus fun fact, my main rig uses an Nvidia GPU.

There's no bias here at TS, none at all. I'm recommending an AMD GPU in this article because if I had an X570 or B550 board right now, and I was interested in purchasing a new GPU (a situation many people are in right now) I think the best choice would be an AMD GPU because it would bypass this extremely annoying issue. Separately, I think it's well worth pointing out the fact that the issue is only occurring (or mostly occurring) with Nvidia GPUs. AMD isn't sabotaging their competitors by any means, but they've probably done all their testing with their own GPUs instead of both companies' which is lazy.

At this point, I've written about lots of good and bad things that companies have done. I just genuinely do not care about the companies at all. Of course it's impossible to be objective when reporting about companies, but I think I'm pretty close to indifferent these days. I'm a hardware enthusiast and I care about hardware.
 
Got a rather cheap B550M ASRock Steel Legend Board, AMD 5600X and a RTX 3090 and got no problems regarding USB yet.
I'm using a KVM switch with several USB ports from Level1Techs, so there is only 1 USB port used on the board itself most of the time. So did any of the people reporting the problem have tried to use a USB hub yet? Maybe that might solve the issue. And if so, an internal USB card (PCIe 1x) might fix it too.
 

tancabean

Posts: 28   +37
B550 user here and had lots of USB disconnect issues but traced the problem to a Corsair AIO. Problem went away after disconnecting the cooler from USB.
 

MaxSmarties

Posts: 501   +294
So basically your advice for a mess AMD did is to buy other AMD hardware (a Radeon GPU, if you can find one) ?
Are you sponsored by AMD ???
 

MaxSmarties

Posts: 501   +294
Then why you complain it's AMD's fault? You blame AMD for something AMD is not responsible at all.



First question, what this all has to do with x570 USB problems?

Secondly, DLSS makes guesses what upscaled picture should look like. It can Never be better than original.

I bolded most relevant parts from text:



PC version image quality looks better than console version image quality. Really :laughing:
you should try DLSS before speaking...
but everyone knows you and your bias.

Several reviews pointed out there are situations where DLSS is slightly better than original resolution, because DLSS isn't just "upscaling" ...
 

MaxSmarties

Posts: 501   +294
This article is for the purpose of "calling out" AMD, in addition to spreading awareness of the issue. Bonus fun fact, my main rig uses an Nvidia GPU.

There's no bias here at TS, none at all. I'm recommending an AMD GPU in this article because if I had an X570 or B550 board right now, and I was interested in purchasing a new GPU (a situation many people are in right now) I think the best choice would be an AMD GPU because it would bypass this extremely annoying issue. Separately, I think it's well worth pointing out the fact that the issue is only occurring (or mostly occurring) with Nvidia GPUs. AMD isn't sabotaging their competitors by any means, but they've probably done all their testing with their own GPUs instead of both companies' which is lazy.

At this point, I've written about lots of good and bad things that companies have done. I just genuinely do not care about the companies at all. Of course it's impossible to be objective when reporting about companies, but I think I'm pretty close to indifferent these days. I'm a hardware enthusiast and I care about hardware.
sorry but considering the article above, you seem to care about the company.
The correlation between the issue (regarding USB) and the GPU is anecdotal at best, but you did feel the urgency to suggest customers to buy an AMD GPU.
 

Mr Majestyk

Posts: 813   +727
Well I studied this issue a lot on reddit and other sites and it seemed to be the problem was only with 5000 series AMD CPU's and RTX 3000 series GPU's when PCI-4 is enabled. Zen 2 + RTX2000 seem fine on B550 and X570. The issue was widespread enough to avoid any current gen CPU's and GPU's and of course there are no AMD GPU's available and the tiny numbers that you can purchase are at obscene pricies, no never an option.

Finally the issue is much worse for B550 than X570 and one reason I never got B550.
 

MaxSmarties

Posts: 501   +294
While I agree with your „buy whatever you like“ statement, did you look at the spreadsheet, specifically which GPU users who experience the problem are using ?
The only reason why you are seeing more RTX is because it is the best selling product.
 

MaxSmarties

Posts: 501   +294
Well I studied this issue a lot on reddit and other sites and it seemed to be the problem was only with 5000 series AMD CPU's and RTX 3000 series GPU's when PCI-4 is enabled. Zen 2 + RTX2000 seem fine on B550 and X570. The issue was widespread enough to avoid any current gen CPU's and GPU's and of course there are no AMD GPU's available and the tiny numbers that you can purchase are at obscene pricies, no never an option.

Finally the issue is much worse for B550 than X570 and one reason I never got B550.
5800xt with 3080 on an Asus B550-F and fortunately I never had the issue.
 

lesovers

Posts: 15   +16
I have the Asus Strix X570-E gaming motherboard and have had absolutely no issues at all with USB ports. Almost all USB ports on the back are used with a extra USB hub externally connected as well. Hothardware have indicated the problem is with the USB 2.0 ports;

https://hothardware.com/news/amd-in...s-with-pcie-4-and-500-chipsets-possible-fixes

There are a number of fixes however the best seems to be moving all devices off the USB 2.0 ports to USB 3.# My motherboard USB 2.0 port has never been used or connected externally so this maybe why I have not had any issues.
 
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Using ASRock x570 Phantom Gaming 4 board here.

I've had Windows 10 give me random USB disconnect/reconnect sounds, but no issues with USB devices (mouse, headset, thumb drives - keyboard is PS/2). This is my first officially used at home on a constant basis Windows 10 system (my htpc runs windows 10, but I'm rarely on it) so I can't say for certain if this issue is tied to me using a x570 board or if it's just Windows 10 being really shotty, like it is for so many other things.

The sounds would happen usually during gaming, but I had no issues with USB devices. Folks say it's probably just a Win 10 issue and doing the following steps for me resolved the annoying sound of a USB device disconnecting/reconnecting:

First, get into: Control Panel\Hardware and Sound\Power Options\Edit Plan Settings
Next: click "Change advanced power settings"
Next: scroll through options and open "USB Settings > USB selective suspend setting"
Change this setting to "Disabled"

No more disconnecting/reconnecting USB sound for me and I've had no issues with USB devices hanging/failing/not reponding.

Interesting.. I also have an Asrock board but I have the X570 Extreme. I like how they say that RTX cards may be the cause, but I have an AMD card. My daughter constantly complains about how awful my computer is while playing Minecraft. I constantly have keyboard disconnects and mouse Issues. I have tried multiple mice from different brands but all wireless. I have also tried every "fix" they have recommended, Pci default settings, powerplan, disabling USB ports or having some in different parts of the board. At most I only use three different usb devices (keyboard, mouse, and phone).

My system is an ASrock X570 Extreme 4 (non-wifi), Ryzen7 3700x, Amd Vega 64 frontier edition, and corsair ram from 2018 with Hynix chips.
 

tellmewhy

Posts: 102   +50
This problem (occasional lag) happens to me on x570 mb after an update to the last month latest bios with agesa 1.2.0.0 (version 1.1.9.0 didn't had problem).

So don’t update your bios to the latest because after an update it doesn’t let you downgrade it to the previous one. :(


Edit: the problem disappeared (latencymon isn’t showing any lag anymore) after I made some tweaks on bios. I made a lot so I don’t remember which one did the trick but c states are on and pcie4 too, so it’s seems that it’s not a bug in code but a default value in bios which caused the lag problem.
 
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The issue is PCIe Gen 4 while running a Gen 4 GPU. Disabling Gen4 and switching to Gen3 solves the issues. I had issues with my Corsair Commander Pro dropping out every other second and nasty audio distortion while playing HDR videos using hardware decoder with a USB dac. Disable Gen4 and all is good. Thanks AMD...

So question... When is intel's Gen4 out? lol
 

0dium

Posts: 231   +279
I've got a completely different board and an AMD GPU. Had a USB disconnect sound with "unable to recognize" message a few times yesterday. And guess what? W10 updated a few days ago.
 
I've got a completely different board and an AMD GPU. Had a USB disconnect sound with "unable to recognize" message a few times yesterday. And guess what? W10 updated a few days ago.

if its not a PCIe4 card then this isn't your problem lol