Solved Anne Kofod

[Anne Kofod]

Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 25
Java version 32-bit out of Date!
Adobe Flash Player 23.0.0.205
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (49.0.2)
Google Chrome (53.0.2785.143)
Google Chrome (54.0.2840.71)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
Symantec Norton Online Backup NOBuAgent.exe
iolo System Mechanic iologovernor64.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

[Anne Kofod]

Farbar Service Scanner Version: 27-01-2016
Ran by Annie Lee (administrator) on 27-10-2016 at 23:21:08
Running from "C:\Users\Annie Lee\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[Anne Kofod]

Not sure what happened, downloaded the Sophos virus removal tool follow your instructions clicked finish and it just disappeared! ???

 

[Anne Kofod]

Well I got the scan running at 8:20 am it's now 11:20 and it's not even hald done. I have to leave for a weekend away very soon. If it doesn't finish by 12 pm I'll have to cancel it. UGH Wont be back on the computer til SUnday late afternoon. Sorry, Anne

 

[Anne Kofod]

Okay it completed. Here are the results.

2016-10-28 12:06:57.066 Sophos Virus Removal Tool version 2.5.6
2016-10-28 12:06:57.066 Copyright (c) 2009-2016 Sophos Limited. All rights reserved.

2016-10-28 12:06:57.066 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2016-10-28 12:06:57.066 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
2016-10-28 12:06:57.106 Checking for updates...
2016-10-28 12:06:58.132 Update progress: proxy server not available
2016-10-28 12:08:05.844 Option all = no
2016-10-28 12:08:05.844 Option recurse = yes
2016-10-28 12:08:05.844 Option archive = no
2016-10-28 12:08:05.844 Option service = yes
2016-10-28 12:08:05.844 Option confirm = yes
2016-10-28 12:08:05.844 Option sxl = yes
2016-10-28 12:08:05.851 Option max-data-age = 35
2016-10-28 12:08:05.851 Option vdl-logging = yes
2016-10-28 12:08:05.891 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-10-28 12:08:05.891 Machine ID: a2c42f43878f418c827b47fd4157902d
2016-10-28 12:08:05.980 Component SVRTcli.exe version 2.5.6
2016-10-28 12:08:05.980 Component control.dll version 2.5.6
2016-10-28 12:08:05.981 Component SVRTservice.exe version 2.5.6
2016-10-28 12:08:05.981 Component engine\osdp.dll version 1.44.1.2252
2016-10-28 12:08:05.981 Component engine\veex.dll version 3.65.2.2252
2016-10-28 12:08:05.981 Component engine\savi.dll version 9.0.1.2252
2016-10-28 12:08:06.045 Component rkdisk.dll version 1.5.30.0
2016-10-28 12:08:06.045 Version info: Product version 2.5.6
2016-10-28 12:08:06.046 Version info: Detection engine 3.65.2
2016-10-28 12:08:06.046 Version info: Detection data 5.31
2016-10-28 12:08:06.046 Version info: Build date 9/6/2016
2016-10-28 12:08:06.046 Version info: Data files added 406
2016-10-28 12:08:06.046 Version info: Last successful update (not yet updated)
2016-10-28 12:08:13.619 Downloading updates...
2016-10-28 12:08:13.622 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2016-10-28 12:08:13.622 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2016-10-28 12:08:13.622 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2016-10-28 12:08:13.622 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2016-10-28 12:08:13.622 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2016-10-28 12:08:13.622 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2016-10-28 12:08:13.622 Update progress: [I49502] sdds.data0910.xml: found supplement IDE532 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2016-10-28 12:08:13.622 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE532 LATEST path=
2016-10-28 12:08:13.622 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE532 LATEST path=
2016-10-28 12:08:13.622 Update progress: [I49502] sdds.data0910.xml: found supplement IDE533 LATEST path= baseVersion= [included from product IDE532 LATEST path=]
2016-10-28 12:08:13.622 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE533 LATEST path=
2016-10-28 12:08:13.622 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE533 LATEST path=
2016-10-28 12:08:13.622 Update progress: [I49502] sdds.data0910.xml: found supplement IDE534 LATEST path= baseVersion= [included from product IDE533 LATEST path=]
2016-10-28 12:08:13.623 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE534 LATEST path=
2016-10-28 12:08:13.623 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE534 LATEST path=
2016-10-28 12:08:13.623 Update progress: [I49502] sdds.data0910.xml: found supplement IDE535 LATEST path= baseVersion= [included from product IDE534 LATEST path=]
2016-10-28 12:08:13.623 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE535 LATEST path=
2016-10-28 12:08:13.623 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE535 LATEST path=
2016-10-28 12:08:13.623 Update progress: [I49502] sdds.data0910.xml: found supplement IDE536 LATEST path= baseVersion= [included from product IDE535 LATEST path=]
2016-10-28 12:08:13.623 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE536 LATEST path=
2016-10-28 12:08:13.623 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE536 LATEST path=
2016-10-28 12:08:13.623 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2016-10-28 12:08:13.888 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2016-10-28 12:08:13.888 Update progress: [I19463] Product download size 151406551 bytes
2016-10-28 12:10:11.176 Update progress: [I19463] Syncing product IDE532 LATEST path=
2016-10-28 12:10:11.176 Update progress: [I19463] Product download size 1832805 bytes
2016-10-28 12:10:23.417 Update progress: [I19463] Syncing product IDE533 LATEST path=
2016-10-28 12:10:23.417 Update progress: [I19463] Product download size 2192549 bytes
2016-10-28 12:10:29.023 Update progress: [I19463] Syncing product IDE534 LATEST path=
2016-10-28 12:10:29.023 Update progress: [I19463] Product download size 1629374 bytes
2016-10-28 12:10:41.407 Update progress: [I19463] Syncing product IDE535 LATEST path=
2016-10-28 12:10:41.666 Update progress: [I19463] Syncing product IDE536 LATEST path=
2016-10-28 12:10:43.173 Installing updates...
2016-10-28 12:10:44.610 Error level 1
2016-10-28 12:11:51.755 Update successful
2016-10-28 12:12:09.525 Option all = no
2016-10-28 12:12:09.525 Option recurse = yes
2016-10-28 12:12:09.525 Option archive = no
2016-10-28 12:12:09.525 Option service = yes
2016-10-28 12:12:09.525 Option confirm = yes
2016-10-28 12:12:09.525 Option sxl = yes
2016-10-28 12:12:09.529 Option max-data-age = 35
2016-10-28 12:12:09.529 Option vdl-logging = yes
2016-10-28 12:12:09.889 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-10-28 12:12:09.890 Machine ID: a2c42f43878f418c827b47fd4157902d
2016-10-28 12:12:09.892 Component SVRTcli.exe version 2.5.6
2016-10-28 12:12:09.892 Component control.dll version 2.5.6
2016-10-28 12:12:09.892 Component SVRTservice.exe version 2.5.6
2016-10-28 12:12:09.893 Component engine\osdp.dll version 1.44.1.2252
2016-10-28 12:12:09.893 Component engine\veex.dll version 3.65.2.2252
2016-10-28 12:12:09.893 Component engine\savi.dll version 9.0.1.2252
2016-10-28 12:12:09.894 Component rkdisk.dll version 1.5.30.0
2016-10-28 12:12:09.894 Version info: Product version 2.5.6
2016-10-28 12:12:09.897 Version info: Detection engine 3.65.2
2016-10-28 12:12:09.897 Version info: Detection data 5.31
2016-10-28 12:12:09.897 Version info: Build date 9/6/2016
2016-10-28 12:12:09.897 Version info: Data files added 409
2016-10-28 12:12:09.897 Version info: Last successful update 10/28/2016 8:11:51 AM

2016-10-28 12:13:49.735 Warning: rootkit scan failed to open volume "\\?\Volume{68438522-2181-11e3-b9d0-e02a8207562a}" (5)
2016-10-28 13:43:13.885 >>> Virus 'Mal/JavaJar-A' found in file C:\2011 backup\C\Users\Annie Lee\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7\4bf6d387-68fc4aff
2016-10-28 13:43:13.900 >>> Virus 'Mal/JavaJar-A' found in file HKU\S-1-5-21-2899254803-3239824921-2955042760-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2016-10-28 13:43:13.900 >>> Virus 'Mal/JavaJar-A' found in file HKU\S-1-5-21-2899254803-3239824921-2955042760-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2016-10-28 13:43:13.900 >>> Virus 'Mal/JavaJar-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2016-10-28 13:44:08.688 Could not open C:\hiberfil.sys
2016-10-28 13:44:20.840 Could not open C:\pagefile.sys
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{0b616ef1-9cbf-11e6-a35b-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{18752c2d-8562-11e6-acbb-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{4ff069a0-9634-11e6-9790-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{5262e9eb-8338-11e6-aec6-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{8658397e-9ab7-11e6-b4ca-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{ad2fbd85-8998-11e6-a9bc-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{ba13259f-977a-11e6-b0ca-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{ba585a40-9b9a-11e6-9df6-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{ca4cd230-8bcc-11e6-a098-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:22:07.087 Could not open C:\System Volume Information\{eba71057-997b-11e6-befc-e02a8207562a}{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-10-28 14:47:40.415 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2016-10-28 14:47:40.415 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2016-10-28 14:47:52.177 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2016-10-28 14:47:52.193 Could not open C:\Windows\System32\config\RegBack\SAM
2016-10-28 14:47:52.209 Could not open C:\Windows\System32\config\RegBack\SECURITY
2016-10-28 14:47:52.209 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2016-10-28 14:47:52.209 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2016-10-28 15:42:32.989 Could not open LOGICAL:0004:00000000
2016-10-28 15:42:32.989 Could not open E:\
2016-10-28 15:42:33.036 Could not open LOGICAL:0007:00000000
2016-10-28 15:42:33.036 Could not open H:\
2016-10-28 15:42:33.036 Could not open LOGICAL:0008:00000000
2016-10-28 15:42:33.052 Could not open I:\
2016-10-28 15:42:33.052 Could not open LOGICAL:0010:00000000
2016-10-28 15:42:33.052 Could not open Q:\
2016-10-28 15:42:33.208 Could not open PHYSICAL:0081:0000:0000:0001
2016-10-28 15:42:33.239 The following items will be cleaned up:
2016-10-28 15:42:33.239 Mal/JavaJar-A

 

[Anne Kofod]

Thanks for your help, I'll be back Sunday early evening if there's anything else I need to do. Have a great weekend!

Regards,
Anne Kofod

 

[Broni]

Thank you
Same to you

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop Album Starter Edition.

Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

======================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[Anne Kofod]

Hello, I didn't get back home til Monday, I ran all the tests and everything seemed to be fine. HOwever last night the computer froze and the display was covered with gray and black vertical stripes. I had to turn off by holding the Power button til it went off. Started in Safe mode shut it down and restarted in normal mode and everything has been okay so far today. Weird.

 

[Broni]

Could be some temporary glitch or some hardware issue.
If it happens again create new topic in Windows forum.
Good luck and stay safe

 

[Anne Kofod]

Okay will do, thanks again!

 

[Broni]

You're very welcome