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Apple reportedly moved to a more customer-friendly iPhone repair policy

By Cal Jeffrey · 10 replies
Mar 5, 2019
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  1. Apple has had a long-standing policy stipulating that if an iPhone had been repaired by a third-party or by the customer, it would not perform repairs on them whether they were still under warranty or not. Meaning that if, for example, you used iFixit’s DIY battery replacement kit it started selling after the iPhone battery debacle, you could forget about Apple repairing anything else on your phone.

    This policy may be changing according to internal documents obtained by MacRumors. The memos instruct in-store Genius Bar technicians and Apple Authorized Service Providers that they may make repairs to iPhones even if they are discovered to have third-party batteries.

    Repairs unrelated to the battery such as display or logic board servicing can proceed as usual. For battery repairs, technicians are allowed to swap batteries with Apple certified replacements at the standard fee.

    iFixit's director of communications Kay-Kay Clapp commented on the policy change.

    "This decision proves that now, more than ever, the third-party repair ecosystem is an integral part of maintaining Apple's high-quality customer experience. If Apple is getting enough third-party repaired phones for a policy change, they clearly don't have the reach or capacity to maintain all the iPhones that they've sold. All of us, including Apple, benefit from the service provided by the repair community."

    The standard battery replacement fee used to be $79. After the throttling controversy, Apple temporarily reduced that charge to $29. However, that special pricing ended on January 1, 2019. Fortunately, Apple reintroduced a lower standard rate of $49 for all phones except for the iPhone X, which will be $69.

    The documents also say that techs will be permitted to do a full device replacement for the cost of a battery repair if the battery tabs are broken, missing, or have excessive adhesive. Device replacements like this are in line with previous repair policies. Depending on the problem, Apple will replace customer phones with a refurbished model for a range of relatively minor issues.

    Apple has not commented on the policy update, but with continued pressure from the Right to Repair movement, the company might be preparing for potential R2R legislation by adopting a more user-friendly repair policy.

    Permalink to story.

     
  2. psycros

    psycros TS Evangelist Posts: 2,670   +2,432

    Its definitely a response to Right to Repair. Its very probable that this leak is an intentional ploy to try and get legislators to put R2R on the back burner. Its a common industry trick.
     
    Clamyboy74 and Lew Zealand like this.
  3. treetops

    treetops TS Evangelist Posts: 2,516   +522

    I had an iphone work phone, it didn't have a back button. Android always annoyed me because they don't have a back and forward button.....
     
    psycros likes this.
  4. psycros

    psycros TS Evangelist Posts: 2,670   +2,432

    Same here! Remember the good ol' days when featurephones and early smartphones did it right? That was only about 12 years ago when common sense and usable design still ruled.
     
  5. MasterMace

    MasterMace TS Booster Posts: 76   +41

    They will now add lube before shoving that repair policy right u----
     
  6. pencea

    pencea TS Maniac Posts: 167   +119

    "Apple reportedly moved to a more customer-friendly iPhone repair policy"

    Should've been like this from the beginning.
     
    Hexic likes this.
  7. Buhaj47

    Buhaj47 TS Enthusiast Posts: 31   +12

    All it took was for sales to drop.
     
    Hexic likes this.
  8. Sausagemeat

    Sausagemeat TS Maniac Posts: 409   +205

    I wonder how this compares with other manufacturers repair policies.
     
  9. Linux7055

    Linux7055 TS Enthusiast Posts: 29   +8

    Apple finally giving us the right to repair
     
  10. Shaitan

    Shaitan TS Rookie Posts: 18   +8

    Well well well well... I don't buy it. The new mac laptops don't allow you to change the RAM or the HDD, the battery is soldered and so on. Nope. Just marketing.
     
  11. Theinsanegamer

    Theinsanegamer TS Evangelist Posts: 1,529   +1,739

    So the irreparable apple product is slightly more user friendly, still almost completely irreparable.

    Wow. Such amaze. Apple still isnt worth a 10th of its price, same goes for its products. Complete junk.
     

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