Hello, some advise would be much appreciated. For my daughter getting her grades and into Uni. I promised her a good gaming laptop. We configured and it duly arrived. Within a few hours it locked up and would only start after removing the battery. After the windows screen I got the bsod IRQL not less or equal error. I was unable to continue even in safe mode to do a system restore and the windows repair failed to change anything. I re-formatted and reinstalled all bar nero as I had read incd causes this sometimes. So far it has behaved not too well, set to laptop power scheme, on battery when it turns off the hard drive it will just not awaken. If the battery is removed and replaced windows will come up with the options screen and the only way to start is safe mode then system restore and all is ok untill it does it again. Am I doing something stupid, I know pulling out the battery is bad but have tried all the holding power butten for 10 seconds etc. to no avail. My daughter would just be unable to use the machine as it is. I stupidly never even thought that the battery life would be so poor and the machine would make so much heat. Here is the spec.  Area-51® m9750 Display: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology - Stealth Black Operating System: Genuine Windows® XP Professional UK with SP2 - English TV Tuner: None Processor: Intel® Core™ 2 Duo Processor T7400 2.16GHz 4MB Cache 667MHz FSB Graphics Processor : Dual 512MB NVidia® GeForce™ Go 7950 GTX - SLI Enabled Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz - 2 x 1024MB System Drive: Single Drive Configuration - 200GB 7200 RPM SATA Optical Drive: 8x Dual Layer DVD+/-RW / 24x CD-RW Combo with Nero Software Sound Hardware: Intel® High-Definition Audio (24-bit, 192Khz) with surround sound Keypad: Mobile Keypad - English Wireless Network Card: Internal Intel® PRO Wireless 3945 a/b/g Mini-Card Communications: Integrated 10/1000Mb Gigabit Ethernet & 56K V.92 Modem Floppy Drive: USB Floppy Drive Bluetooth: Integrated Bluetooth® Device Warranty: AlienCare 3-Year Free Phone 24/7 and Collect & Return Security Software: Kaspersky Anti-Virus Personal Professional - 12 month subscription Included! Any thoughts much appreciated. I have emailed tec support on friday and so far other than the automated response have had no contact.