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AT&T cancels Galaxy Fold pre-orders, hands out $100 consolation prize

By Shawn Knight · 6 replies
Jun 13, 2019
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  1. Samsung’s Galaxy Fold smartphone featuring a bendable display was supposed to launch on April 26 but days before the big date, Samsung delayed the phone’s release indefinitely as it worked to remedy issues that led to multiple display failures in early review units.

    Samsung later announced that pre-orders for the $2,000 handset through its website would automatically be cancelled if it didn’t ship by May 31. Best Buy followed suit shortly after, canceling its pre-orders on May 24 and now, AT&T is doing the same.

    The nation’s second largest wireless provider this week sent out e-mails to pre-order customers to inform them of the cancellation. In the message, AT&T notes that Samsung delayed the release of the Fold “which means we can’t ship your phone and have to cancel your pre-order.”

    Customers that have already been charged will receive a prompt refund, AT&T said. What’s more, as a gesture of goodwill, AT&T will also send affected customers a $100 promotional card within the next 60 days for the trouble.

    Earlier this month, a Samsung spokesperson told CNET that a new release date would be announced in the coming weeks. With any luck, we may finally see the handset hit retail sometime this summer barring any further delays.

    AT&T e-mail message credit: Tom's Guide

    Permalink to story.

  2. ckm88

    ckm88 TS Booster Posts: 133   +96

    ATT is just all kinds of dumb.
    Lied about 5G.
    Their website looks like its from the late 90s too.
  3. fps4ever

    fps4ever TS Guru Posts: 299   +285

    They are still lying about 5G.
    ckm88 likes this.
  4. Uncle Al

    Uncle Al TS Evangelist Posts: 5,296   +3,703

    Can you believe it?!?!?! AT&T actually avoided looking like a complete ***** for a change! Impressive!!!
  5. QuantumPhysics

    QuantumPhysics TS Evangelist Posts: 1,180   +857

    The answer is NO.
  6. Adorerai

    Adorerai TS Enthusiast Posts: 52   +23

    What's the fine print for the "promotion card?"

    * Terms and Conditions may apply. Offer only valid with the activation of a new line. 90 days after activation a $1.00 credit will appear on your monthly bill for the next 100 billing periods.
    ghostf1re likes this.
  7. netman

    netman TS Addict Posts: 284   +88

    "AT&T is paying for Samsung's mistake"

    Poor AT&T...they may go bankrupt because of this!

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