Warner Bros. Games has decided that, following the disastrous launch of Batman: Arkham Knight on PC, they will be suspending all sales of the game until the widespread technical issues users are facing have been addressed.
In a statement posted on the publisher's forum, attached below, WB Games apologizes to PC gamers who are experiencing performance issues with Arkham Knight. The company takes "these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards."
While WB Games asks for patience while the issues with the game are resolved, they have included a link to Steam's refund policy if gamers are not satisfied with the product that they have purchased.
The launch of Batman: Arkham Knight has been nothing short of a disaster, with users everywhere reporting major performance issues on all sorts of hardware combinations, both Nvidia and AMD. The issues, which include stuttering and gameplay lag, seem to be present while gaming on both high-end and entry-level hardware, and changing the game's quality settings does not appear to have a large effect.
Arkham Knight was allegedly ported to PC by a third-party development studio containing just 12 people, which might explain why so many people are experiencing issues playing it. Even though Nvidia worked with the developers to integrate GameWorks effects, Arkham Knight still runs poorly on Nvidia hardware, even after installing the latest GeForce drivers.
It's not very often that a company will pull a game from sales channels following a bad launch, but WB Games are obviously very concerned about the performance issues plaguing PC owners. The company is already working on an update to address the issues with the PC version.
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.