Hello,
I purchased a Dell XPS notebook Aug 2005. I am having problems with my screen. When I boot up the black background behind Dell displays vertical rows of blue dots all the way across screen. Then when it show the Window's screen booting up, it displays vertical rows of green dots. Right before the Wiindow screen changes, it show all different colors then entire screen is black. I can hear it in the background so it is booting up. I called Dell (hard to get service on a Sunday) and one person says I need the LCD replaced. Yesterday one said the motherboard. I'm a little confused because I am running in safe mode right now and the screen works fine. Has anyone had this occur. I'd like to figure out before they come out and replace my screen and that's not the problem. I'm looking at about $700 to have them come to my office!!! Also, why are their parts going out so soon??? My laptop has sat on my desk for 2 years!
Here are my specs:
Inspiron XPS-Gen2, Pentium M 770, 17", I GB, DDR2,533MHz 2 Dimm, 256MB NVIDIA GeForce Go 6800 Ultra, 80GB Ultra ATA Hard Drive
Thanks in advance,
MonaE
I purchased a Dell XPS notebook Aug 2005. I am having problems with my screen. When I boot up the black background behind Dell displays vertical rows of blue dots all the way across screen. Then when it show the Window's screen booting up, it displays vertical rows of green dots. Right before the Wiindow screen changes, it show all different colors then entire screen is black. I can hear it in the background so it is booting up. I called Dell (hard to get service on a Sunday) and one person says I need the LCD replaced. Yesterday one said the motherboard. I'm a little confused because I am running in safe mode right now and the screen works fine. Has anyone had this occur. I'd like to figure out before they come out and replace my screen and that's not the problem. I'm looking at about $700 to have them come to my office!!! Also, why are their parts going out so soon??? My laptop has sat on my desk for 2 years!
Here are my specs:
Inspiron XPS-Gen2, Pentium M 770, 17", I GB, DDR2,533MHz 2 Dimm, 256MB NVIDIA GeForce Go 6800 Ultra, 80GB Ultra ATA Hard Drive
Thanks in advance,
MonaE