Bluescreen

[ANCAA]

hi,
I'm having a similar problem with my laptop. I changed my hdd and the OS, but the blue screen still appears. the last one:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA8003339870
BCP3: FFFFFA8003339B70
BCP4: 0000000004300002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Unfortunately, I can't zip the minidump files, it says 'acces is denied'.
please, help

Moderator note: Moved from this thread - https://www.techspot.com/community/topics/bluescreen-bccode-19.157994/#post-1388642

 

[Tmagic650]

Is Windows activated?

 

[ANCAA]

Yes

 

[fast_motion]

Check that the power supply in the hdd sits tight in there because that's what was the problem for me.

 

[ANCAA]

Well, here are my last dump files. I hope it wil be helpful

 

[Tmagic650]

Your wireless or network hardware is causing trouble here, although there is also a notation of a problem with your graphic driver...

 

[ANCAA]

Thank you. I've noticed myself that the BSOD appears especially when I'm online or when I'm watching a movie or something. And what do you think is the best solution to fix it?

 

[Tmagic650]

What is the make and model of this computer? Are there any yellow (!) in the device manager?

 

[ANCAA]

No, there aren't. It is an Acer Extensa 52300E. A week ago I went to a PC-laptop service and they told me, since it's not the hdd or the OS, the ultimate alternative is the motherboard. I don't know what to think...I've zipped the last minidump files

 

[Tmagic650]

The last thing I would suspect is the motherboard... Are you running Vista? Back up your important files and try doing a "factory" restore

 

[ANCAA]

No, I'm running W 7. thank you for your advice