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BSOD yesterday, Black Screen this morning, now a Trojan

By crystalhunter ยท 4 replies
Sep 6, 2013
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  1. Firstly, I would like to thank you for taking a look at this issue for me. I truly appreciate your help and guidance. I'm not tech savvy at all.

    I sell antiques online, designed and operate my dad's business website, have all my data on my laptop, and I keep telling myself that I'll back all this up on an external hard drive one of these days...well I think the day has finally come and I'm getting desperate.

    I've noticed, for a couple of months now, that when I close the lid on my laptop, it doesn't go into sleep but completely shuts down. I never thought anything about it, only it was annoying. But, I don't know if that's a symptom or just a feature I can't get rid of.

    But, last night, I had the scare of my life! I'm cruising eBay, have numerous tabs open on FirFox, when suddenly the computer restarts to the BSOD! I've never encountered it before, only heard stories. I screeched in horror but it disappeared before I had a chance to read the white lettering...and startup as normal...everything appeared fine.

    Now, for the last few days, the bottom of my laptop has been getting a bit hot on the bottom...I normally have it on the coffee table, atop a small but thick book so that the cooling fans can do their job. I was warned by an air conditioner/heating specialist who came by my house that he once had the exact same laptop and the cooling fan completely burnt out! I'll admit, I have been lazily using it on my lap and my sofa for the last couple of days. And having numerous tabs open on FireFox and Chrome while I research. I thought, at first, this was the culprit to the BSOD, as I can only assume it's a safety precaution by Windows. And I vowed never to place my running laptop on the sofa ever again, that I would get an air compressor can and clean out any dust today!

    I shut down last night, content that I had fixed the problem.

    This morning was a different story. My laptop greeted me with a Black Screen right on start up. I don't know what's going on, but it seems like it's operating just fine, now. Of course, I checked Google...only to see articles and posts about a gradually failing hard drive, a corrupted software, or a virus eating away at my life's work! Please help me. And, should I run to Best Buy right NOW and grab an external hard drive to back up all my important things just so I can prepare myself for the worse. I feel like I'm taking an old and beloved pet to the vet, knowing it might not make it!

    I ran CCleaner, Glary Utilities, Malwarebytes, Spybot, AVG, & Windows Security Essentials. I hadn't done this since July...so of course there was a lot of junk to clear out. Glary Utilities surprised me though, an issue on Disk Repair, thousands of Track Erasers, among the numerous temp files. WSE found a Trojan. Could this have been the culprit and am I sure that it's gone?

    Please kindly remind me if there is anything I'm supposed to download and run, or if you need anything for me to copy and paste on this thread? I've added the Glary Utilities report for the Disk Repair and what Windows Security found lurking, just in case it's necessary.

    I would greatly appreciate your help. Like I said, I'm far from knowledgeable on this subject so please bear with me. Thank you so much.

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Are you using Windows XP, SP3? Trojans open up the computer to serious malware attacks. Glary Utilities and CCleaner are old programs, that's why I suspect Windows XP
  3. crystalhunter

    crystalhunter TS Enthusiast Topic Starter Posts: 59

    Hi Tmagic650, Thanks for your reply. I'm using Windows 7.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  5. crystalhunter

    crystalhunter TS Enthusiast Topic Starter Posts: 59

    Thank you so much, I'll copy and paste what I wrote. I haven't had a problem since this morning, so hopefully there is no longer a Trojan on my system. I haven't shut down or restarted yet, I'm too afraid to do so. Here's hoping. Thanks again!

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