Cannot connect to internet

M

Martha Ayotte

I am using a Gateway laptop with XP and have service pack 3 installed.
I am trying to connect to the internet and it keeps trying to connect (acquiring network address) but never quite connects. Our other computers connect fine. I use this laptop in our other home and it connects fine. I went out and bought a zyxel wireless N adapter and installed it, and I cannot connect through this either. I have checked password from other computers and it is correct.
Please, what do I check now???? Tell me what to ping etc.
 
First use IPCONFIG /ALL and look at the line NODE TYPE - - should read Hybrid

Does it?
 
Ok, need to change to Hybrid.

using an admin login, get a command prompt and start REGEDIT
​
find this key:​
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetB\Parameters\]​
add if necessary:​
DhcpNodeType DWORD = 1​
NodeType DWORD = 8​
​
save and reboot. When the system is available again, retest IPCONFIG /ALL

Node Type should be Hybrid and you should also have an IP address and DSN addresses.

If these work:
  • ping 8.8.8.8
  • nslookup google.com
then so should your browser :)
 
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Reactions: terry5880
jobeard said:
Ok, need to change to Hybrid.

using an admin login, get a command prompt and start REGEDIT
​
find this key:​
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetB\Parameters\]​
add if necessary:​
DhcpNodeType DWORD = 1​
NodeType DWORD = 8​
​
save and reboot. When the system is available again, retest IPCONFIG /ALL

Node Type should be Hybrid and you should also have an IP address and DSN addresses.

If these work:
  • ping 8.8.8.8
  • nslookup google.com
then so should your browser :)
Click to expand...
 
edited regedit
Went to DhcpNodeType
Value Data was at 1 and Hexidecimal was checked
Could not find NoteTpe DWORD

Rebooted
ipconfig/all the node type is still Broadcast
(Maybe because I didn't change anything)

Ping 8.8.8.8
Packets sent = 4 Received = 0, Lost = 4, (100% loss).

nslookup google.com
Default servers are not available
Server: UnKnown
Addresss: 127.0.0.1
 
Look again - - you had a typo should find or add if necessary
Code: 
NodeType   DWORD = 8
 
I did all you said. NodeType is now reading Hybrid.
When I ping 8.8.8.8 reads "Destination host unreachable." 4 times
"Ping statestics for 8.8.8.8: Packets: Send = 4, Received = 0, Lost = 4 (100% loss),
 
Ok the system will accept DHCP configuration so show me the results of
ipconfig /all
 
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : NewLaptop2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-14-A5-81-20-DD

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
ernet Controller
Physical Address. . . . . . . . . : 00-E0-B8-9A-C6-CC

Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Wireless N-lite USB Adapter
Physical Address. . . . . . . . . : CC-5D-4E-5C-1E-4B

C:\Documents and Settings\Owner>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : NewLaptop2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-14-A5-81-20-DD

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
ernet Controller
Physical Address. . . . . . . . . : 00-E0-B8-9A-C6-CC

Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Wireless N-lite USB Adapter
Physical Address. . . . . . . . . : CC-5D-4E-5C-1E-4B

C:\Documents and Settings\Owner>
 
Well, that's interesting.
  • Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
  • Ethernet adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
  • Ethernet adapter Wireless Network Connection 3:
    Media State . . . . . . . . . . . : Media disconnected

Don't you think you need to connect to your router?

The quick and easy way is an Ethernet Cable from your laptop to the router.
Once connected, the IPCONFIG /ALL will then show something similar to:
Code: 
Ethernet adapter Local Area Connection:
 
  Connection-specific DNS Suffix  . : .rr.com
  Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
  Physical Address. . . . . . . . . : aa-bb-cc-dd-ee-ff
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : xxxx
  IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Default Gateway . . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . : 192.168.0.1
 
  DNS Servers . . . . . . . . . . . : 209.18.47.61
									  209.18.47.62
  NetBIOS over Tcpip. . . . . . . . : Enabled
 
Hi Martha. Did this laptop connect in your other home using the laptop's built in wireless adapter or with the N adapter?. I assume it did with the built in adapter. If so, I would go into device manager, and under Network Adapters,right click on your wireless adapter and uninstall it. Don't remove the driver when asked,then reboot. Allow windows to detect your "new" hardware, and when it's done, see if it connects.
 
Tried that, no luck. It just keeps "acquiring network address" but never connects.
I also started the [FONT=Segoe UI]Wireless Zero Configuration, and still no luck.[/FONT]
[FONT=Segoe UI]Unplugged N adapter and rebooted, no luck.[/FONT]
 
I had a screwball problem like this about 7 years ago where I couldn't connect wirelessly, and I tried everything I could think of. What finally fixed the problem was this. I uninstalled the wireless adapter,powered down,unplugged the laptop and removed the battery and took a nap to ease my pain. About 2 hours later, I put in the battery and plugged in the power,then booted up.It found my "new" hardware,then my network and connected like a champ. I never found out what was the cause,and the problem never came back. One thing I do know about electronic circuits from working on some of those complex circuit boards in Xerox printers is that unexplainable things sometimes fix issues that sometimes defy logic. We called it FM. Give it a shot and take a break.
 
This morning I turned on my computer and it works!!!! I am actually writing this from my laptop. I left the computer all night to rest without the battery.
Thank you all those who made suggestions! Thank you Hawk! You are a genius!
 
I'm glad you got it fixed. Not a genius,by far, just someone who has seen my share of Wi-Fi connectivity issues and strange behavior of components in my years at Xerox.
 
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