It appears you`re running two antivirus programmes, AVG and Symantec/Norton. This is not recommended, will slow your system down and can cause serious conflicts.
I suggest you uninstall one antivirus programme, preferably Symantec/Norton. See the instructions
for removing Symantec/Norton.
1. Please download The Avenger by Swandog46 from
HERE. Save it to your Desktop and extract it.
2. Download the attached avengerscript.txt and save it to your desktop
Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.
3. Now, start The Avenger program by double clicking on its icon on your desktop.
Under "Script file to execute" choose "Load script from file".
Now click on the folder icon which will open a new window titled "open Script File"
navigate to the file you have just downloaded, click on it and press open
Now click on the Green Light to begin execution of the script
Answer "Yes" twice when prompted.
4. The Avenger will automatically do the following:
It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
On reboot, it will briefly open a black command window on your desktop, this is normal.
After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
5. Please attach the content of
c:\avenger.txt into your next reply.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(
if there).
Viewpoint
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(
if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(
if there).
ViewpointService.exe
ViewMgr.exe
Build Size.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(
if there).
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Support audio cool poll] C:\Documents and Settings\All Users.WINDOWS\Application Data\INTERNET SPAM SUPPORT AUDIO\Build Size.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(
if there).
C:\Program Files\
Viewpoint<Delete the entire folder.
C:\Documents and Settings\All Users.WINDOWS\Application Data\
INTERNET SPAM SUPPORT AUDIO<Delete the entire folder.
Reboot into normal mode and rehide your protected OS files.
Post the
c:\avenger.txt as well as fresh HJT and Combofix logs.
Regards Howard
This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.