Solved Cleaned up laptop is not really clean...

[MatSeven]

Oh and it's also created a new folder on my desktop entitled 'RK_Quarantine', if that's relevant.

 

[Jay Pfoutz]

Please download OTM

• Save it to your desktop.
• Please double-click OTM to run it. (Note for Vista: Right-click on the file and choose Run As Administrator).
• Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL C (or, after highlighting, right-click and choose Copy):
  
  

  :files
  C:\Users\Tamara Fulcher\AppData\Roaming\Zyuvym
  
  
  :Commands
  [emptytemp]
  [emptyflash]
  [purity]
  [Reboot]
  [resethosts]

• Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
• Click the red Moveit! button.
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTM and reboot your PC.

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and
open the newest .log file present, and copy/paste the contents of that document back here in your next post.

 

[MatSeven]

OTM log file as follows:

All processes killed
========== FILES ==========
File/Folder C:\Users\Tamara Fulcher\AppData\Roaming\Zyuvym not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 6186070 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Tamara Fulcher
->Temp folder emptied: 4057361 bytes
->Temporary Internet Files folder emptied: 224992165 bytes
->Java cache emptied: 11001817 bytes
->Google Chrome cache emptied: 137814279 bytes
->Flash cache emptied: 3906 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 74518 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 841695 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 741 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 367.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Default

User: Default User

User: Public

User: Tamara Fulcher
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb

C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

OTM by OldTimer - Version 3.1.21.0 log created on 11012012_150520
Files moved on Reboot...
Registry entries deleted on Reboot...

 

[Jay Pfoutz]

Any more issues?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

• Slow computer
• Error messages
• Fake antivirus alerts or the icon in the system tray
• svchost.exe running at 100%
• System crashes or blue screen of death

 

[MatSeven]

It's running the best it has for ages, actually. I used to think it was just slow because it's an old model but it looks like it was the viruses because the speed has improved. No system crashes and no more Google redirects. It has also seemingly got rid of two regular error messages (which I always ignored because I didn't understand them ), one on start-up and one on opening Word. After your clean up they have stopped appearing.

The only thing I'm not sure of is 'svchost.exe running at 100%' - what is that and how do I check it?

 

[Jay Pfoutz]

Sounds good actually.

If it all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

To manually create a new Restore Point

• Go to Control Panel and select System and Maintenance
• Select System
• On the left select Advance System Settings and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name I.e. Clean
• Select Create

Now we can purge the infected ones

• Go back to the System and Maintenance page
• Select Performance Information and Tools
• On the left select Open Disk Cleanup
• Select Files from all users and accept the warning if you get one
• In the drop down box select your main drive I.e. C
• For a few moments the system will make some calculations:
  
  
• Select the More Options tab
  
  
• In the System Restore and Shadow Backups select Clean up
  
  
• Select Delete on the pop up
• Select OK
• Select Delete

Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
• Double click OTC.exe.
• Click the CleanUp! button.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes.

Note:If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Purge old temporary files

NOTE: If you already have this installed, you don't have to reinstall it.

Please download CCleaner Slim and save it to your Desktop - Alternate download link

When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

• Double-click the CCleaner shortcut on the desktop to start the program.
• A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
• On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
• Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).
  
  Caution: Only use the Registry feature if you are very familiar with the registry.
  Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.
  
  Security Check
  
  Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

[MatSeven]

Results of screen317's Security Check version 0.99.54
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
SUPERAntiSpyware
Malwarebytes Anti-Malware version 1.65.1.1000
CCleaner
Java(TM) 6 Update 37
Java version out of Date!
Adobe Reader 8 Adobe Reader out of Date!
Google Chrome 21.0.1180.83
Google Chrome 21.0.1180.89
Google Chrome 22.0.1229.79
Google Chrome 22.0.1229.92
Google Chrome 22.0.1229.94
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 8 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

 

[Jay Pfoutz]

Java Update!

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

Read more about Java exploit problems

Adobe Reader Update!

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.


Personal Tips on Preventing Malware

See this page for more info about malware and prevention.


Any other questions before I mark this topic solved?

 

[MatSeven]

Only one question - I have been reading your links and would like to download the new hosts file but cannot find my current one to rename it - where would it be/do I have to do this as Administrator?

Other than that nothing to say except a huge thank you for talking me through the clean up. The laptop is running much better and I feel I've got to know it a bit better too after all this.

 

[Jay Pfoutz]

You have to be admin to access the folder, I believe. c:\Windows\System 32\Drivers\HOSTS

Topic marked solved.