Collection of Guides for Diagnostic Reporting

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[CENTER]How to create and upload an Autoruns file[/CENTER]
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[LEFT]When asked, here's how to create and upload an Autoruns file for diagnostic review[/LEFT]
[LEFT]..... If you have any questions, please post in the original thread, not in this Guide.[/LEFT]
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1. Download Autoruns. Unzip the files and save in a folder on your Desktop
2. Run Autoruns
...> For XP, simply double click the Autoruns.exe file
...> For Vista and higher, right click Autoruns.exe and Run as administrator
3. When Autoruns starts, hit ESC to stop its initial scan
4. Then click Options->Filter Options, check the boxes to Verify code signatures and Hide Microsoft entries. Then click Rescan
3. Wait for the Autoruns scan to complete. Wait for it to show Ready in the bottom left corner of its window


4. Click Control-S to save the file. Save it on your Desktop as Autoruns.arn
5. Put it in a zip file and upload the zip file to your next post

If you need instruction to create a zip file
...> For XP, How to create and use compressed (zipped) folders in Windows XP
...> For Vista and higher, Compress and uncompress files (zip files

 

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[CENTER]How to create and upload a Device Manager report[/CENTER]
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If asked, here's how to create and upload a Device Manager report for diagnostic review
..... If you have questions, please post in the original thread, not in this Guide.

Find out if your computer is running 32-bit or 64-bit Windows:

1. To view System info, click the Start button
   
   , click Control Panel then System and Maintenance and then System.
2. Under System, you can see if your system is running 32- or 64-bit Windows

Next, we use the DevManView utility from Nirsoft
...> For 32-bit systems, download 32-bit DevManView, click HERE
...> For 64-bit systems, download 64 bit DevManView, click HERE

1. Extract the ZIP file and save the files in a folder on your Desktop
2. Double click DevManView.exe to run it
3. When it opens, click Control-A to select all items, then Control-S to save
4. Use the pull down menu to set Save as type to Tab Delimited Text File (*.txt)
...> Be sure you've changed Save as type to Tab Delimited Text File (*.txt)
5. Save the file on your Desktop. Upload the file to your post

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[CENTER]How to create and upload a USB Device report[/CENTER]

If asked, here's how to create and upload a USB Device report for diagnostic review
..... If you have questions, please post in the original thread, not in this Guide.

Find out if your computer is running 32-bit or 64-bit Windows:

1. To view System info, click the Start button
   
   , click Control Panel then System and Maintenance and then System.
2. Under System, you can see if your system is running 32- or 64-bit Windows

Next, we use the USBDeview utility from Nirsoft
...> For 32-bit systems, download 32-bit USBDeview , click HERE
...> For 64-bit systems, download 64 bit USBDeview , click HERE

1. Extract the ZIP file and save the files in a folder on your Desktop
2. Double click USBDeview.exe to run it
3. When it opens, click Control-A to select all items, then Control-S to save
4. Use the pull down menu to set Save as type to Tab Delimited Text File (*.txt)
...> Be sure you've changed Save as type to Tab Delimited Text File (*.txt)
5. Save the file on your Desktop. Upload the file to your post

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[CENTER]How To Create a Windows Event Viewer Report
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When asked, here are instructions to create a Windows Event Viewer Report for diagnostic review.
..... If you have any questions, please post in the original thread, not in this Guide.

1. Download VEW. To run it
   • For XP, double click VEW.exe
   • For Vista and higher, right click VEW.exe then Run as Administrator.
2. When VEW opens
   • Under Select log to query: select Application and System
   • Under Select type to list: select Error and Warning
   • Click the radio button for Number of events, Type 20 in the 1 to 20 box
   • Click the Run button. It may take several seconds, Notepad will open with the output log
3. In the Notepad window, click Ctrl+A to select all, then Ctrl+C to copy, then Ctrl-V to paste the result in your post

(VEW tool courtesy rev-Olie)

 

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[CENTER]How to Report All Your Installed Programs
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When a program installs itself, it creates an uninstall entry in "Programs and Features". Windows provides each program the option of indicating it's uninstall entry NOT be displayed in "Programs and Features" (it's hidden)

When you use MyUninstaller to report program entries, you're probably going to see some unfamiliar entries (because they don't appear when you look in "Programs and Features"). Hidden entries are usually hidden for a reason. Do not uninstall any hidden entries unless you
....> Know what the entry is for and
....> Know what you're doing and how to fix anything you might break!
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1. Download and run MyUninstaller (run the myuninst.exe file)
2. Click Control-A to select all entries
3. Click Control-S to open the Save dialogue box.

Important!

• Before you save, change the file's Save As Type to read Tab Delimited File (*.txt). (Use the down arrow to the far right - see picture below)
• Save the file to your Desktop and upload to next post

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[CENTER]How to Report Disk and Storage Filters
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You will check to see if any Class upper filters or Class lower filters are defined for Disk or Storage Volumes. In each case, you can select any one of the devices that appears under the category

Open Device Manager.

1. Along the top, in the Device Manager menu select View->Show hidden devices
2. Look under Disk drives category. Select any disk.
   • Right click on any disk, select Properties->Details
   • Click on the Property pull down menu. Carefully scroll through the items
   • Check to see if Class upper filters or Class lower filters exist.
   • Report whether or not they exist. If either item is there, select it. Then copy/paste the values displayed into you next post
3. Look in Device Manager under the Storage Volumes category. Select any storage volume. Repeat step 2 to report if any Class upper or lower filters