Hello everyone! I'll be the first to tell you that I have no idea what I'm talking about, but here goes. I dropped my laptop a couple of weeks ago (the strap of my backpack broke) and it landed on the wireless card I had sticking out (yes, I KNOW I should ALWAYS take it out before walking around with it, but this is the ONE time I didn't and see what happened?) Anyway, so I no longer had wireless access, I had to plug directly into the thingie that the other computers were plugged into so that we could all have internet at the same time. So, my husband took my computer to a guy (The Laptop Guy) that supposedly specializes in upgrading laptops, repairs, etc. I told him (The Laptop Guy and yes, that's the name of this store) that I wanted to know of the port that held my wireless card could be repaired (it couldn't so now I have one that goes off of my USB, which I wish I had known exsisted before I took my computer to this place). I also wanted pricing for more memory (an upgrade?) and have him blow all of the dust out of the computer while he was in there AND back up all of my stuff (photos, Quicken, email, etc). So, some tech guy calls two days later and says my OS is "shot" and I need a new one. I have no idea what this means, but my husband told them to go ahead and fix it. After he hung up, I asked about the other stuff. Husband said "Oh, he didn't mention it, I'll call them tomorrow". So, he did. Tech Guy acted completely confused about what husband was talking about (even though we had a written work order of the things I wanted done and getting a new OS was NOT on there. I still don't know why I needed one, my computer was working fine, other than the broken wireless port). Blah, blah, blah....I just got my computer back and I am FREAKING out because I have: NO photos, they are ALL gone NO Quicken, Turbo Tax or any other software I've installed NO email, it's all gone and some of it was really important In fact, if I didn't know better, I wouldn't even know this was my computer! NONE of my personal stuff is on here!!! Husband says "well, they said they were backing everything up to DVD but it was taking too long, so I told them I would pick it up tomorrow" Does this mean I will get my stuff back or is it all GONE!?!? The place didn't charge us for the "service" because Husband complained about how awful they were. Please tell me that DVD has all of my stuff on it.