I see that there was a posting with this problem that was solved and I am very impressed! I was thinking of following those directions but I have no clue and I am afraid I will mess up the computer for good. I am not computer literate but I did download Malwarebytes three free programs and scanned and they found some pups, which are now gone. I also made an Avira rescue disk, which I ran and it came up with nothing. I have another laptop and that has no problem connecting to the Internet. Norton is on the computer through Comcast, but it cannot get updates. Can someone walk me through this issue? Thanks!