Crawling: no download/streaming

Not open for further replies.


TS Rookie
So, a few weeks ago I installed an update from windows and the computer just started crawling. My power settings on the laptop reset to normal, (I usually have it on always on so nothing turns off after X mins) and everytime I reboot, it goes back to default. I can't download anything through explorer or stream any music/videos. Works through FireFox but everything is extremely slow. Did all of the above steps and still same performance. Logfiles attached!

Thanks in advance.

I can't find my superantispyware log for some reason.



TS Rookie
It appears as you are running 2 antivirus programs, Norton and AVG. That does not work as each see other as a Virus. Uninstall one or the other, restart, and see what happens/


TS Rookie
I'm trying to update MBAM it took 7 minutes just to connect to update. The laptop is consistently using 95-100% cpu.

I uninstalled norton when i installed AVG. I don't see Norton in the add/remove list


TS Rookie
We will get to that!

If you have this much trouble in Normal Mode the boot to SafeMode Networking and see if it is ant faster!



TS Rookie
OK you are now clean of Malware so lets move on to boosting general and internet performance

Do the below

Left Drag mouse and Copy for Pasting all text in the box below. Make sure the slider bar goes to bottom from the @ to the end of the second exit.
Then paste to the black screen of an open command prompt. All may not apply so ignore errors.

@echo off
sc config Alerter start= disabled
sc stop Alerter

sc config AeLookupSvc start= disabled
sc stop AeLookupSvc

sc config ClipBook start= disabled
sc stop ClipBook

sc config Dfs start= disabled
sc stop Dfs

sc config FastUserSwitchingCompatability start= disabled
sc stop FastUserSwitchingCompatability

sc config TrkWks start= disabled
sc stop TrkWks

sc config TrkSvr start= disabled
sc stop TrkSvr

sc config DNSCache start= disabled
sc stop DNSCache

sc config ERSvc start= disabled
sc stop ERSvc

sc config HidServ start= disabled
sc stop HidServ

sc config PolicyAgent start= disabled
sc stop PolicyAgent

sc config CiSvc start= disabled
sc stop CiSvc

sc config IsmServe start= disabled
sc stop IsmServ

sc config kdc start= disabled
sc stop kdc

sc config LicenseService start= disabled
sc stop LicenseService

sc config Messenger start= disabled
sc stop Messenger

sc config Netlogon start= disabled
sc stop Netlogon

sc config NetTcpPortSharing start= disabled
sc stop NetTcpPortSharing

sc config mnmsrvc start= disabled
sc stop mnmsrvc

sc config NetDDE start= disabled
sc stop NetDDE

sc config NetDDEdsdm start= disabled
sc stop NetDDEdsdm

sc config NtLmSsp start= disabled
sc stop NtLmSsp

sc config SysmonLog start= disabled
sc stop SysmonLog

sc config RSVP start= disabled
sc stop RSVP

sc config SSDPSRV start= disabled
sc stop SSDPSRV

sc config upnphost start= disabled
sc stop upnphost

sc config WMPNetworkSvc start= disabled
sc stop WMPNetworkSvc

sc config WmiApSrv start= disabled
sc stop WmiApSrv

sc config WmdmPmSN start= disabled
sc stop WmdmPmSN

sc config RemoteRegistry start= disabled
sc stop RemoteRegistry

sc config RemoteAccess start= disabled
sc stop RemoteAccess

sc config SCardSvr start= disabled
sc stop SCardSvr

sc config TlnSvr start= disabled
sc stop TlnSvr

sc config UPS start= disabled
sc stop UPS

sc config WebClient start= disabled
sc stop WebClient

sc config DNSCache start= disabled
sc stop DNSCache

sc config JavaQuickStarterService start= disabled
sc stop JavaQuickStarterService
sc delete JavaQuickStarterService
attrib -h -s -r /s c:\jqs.*
del /f /q /s c:\jqs.*

sc config RpcSs start= Automatic
sc start RpcSs

sc config RpLocator start= Automatic
sc start RpcLocator

sc config MSIServer start= Automatic
sc start MSIServer

netsh dump >"%USERPROFILE%"\Desktop\savenetwork.txt
netsh interface ip delete arpcache
ipconfig /flushdns
ipconfig /release *
ipconfig /renew *
ipconfig /registerdns
nbtstat -RR
netsh int ip reset

Run CCleaner (get SLIM at bottom no Yahoo toolbar)
Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean. You may have this from the 8 Steps.

Run ATF-Cleaner Temp and Registry, repeatedly until no more found.

Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "Cleanup at TechSpot".

Then Start-Programs-Accessories-System Tools-Disk Cleanup
Click OK to accept C:
Select all Boxes
Then click More Options
Here click System Restore and OK to "Are you sure" and the OK to Run.

As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

It clears what is known as Shadow copies which are used by specialized back up programs.

This is if you have the Volume Shadow Copy running which is the default.

Reboot to see if anything changed!



TS Rookie
Unfortunately nothing has changed. Programs still take minutes and minutes to load. Explorer still will not stream video/music, so i'm assuming i cannot download anything either.

Side note-

If i ctrl+alt+del and end the processes named "Cpqset" "Hp Wireless Assistant" and "SuperAntiSpyware" things speed up a bit, but no streaming.

Explorer took a total of 12 minutes to fully open and load to yahoo, without me touching the laptop.

Please help! Thank you so far!


TS Rookie
Is the slowdown just online or is the speed fairly normal when running non web items like MS office etc?

OK so do the below

Run SAS click Preferences-Repairs then one at a time do the below
Home page reset
Internet Zone Security reset
Local Page reset
Remove Policy Restrictions
Remove Internet Explorer Policy Restrictions
Remove WinOldApp Policy Restrictions
Repair broken Network Connection (WinSock LSP Chain)
Reset URL Prefixes
Reset Web Setings
Reset Winlogon shell
ResetZoneMap Settings
User Agent Post Platform Reset
User Agent Reset

Report results



TS Rookie
Speed is just when it comes to explorer and anything that connects to internet, the program seems to freeze and then after leaving it alone for a little it works.

I've tried those during the 8 steps. Do you need me to re-do them?


TS Rookie
Enema for TCP/IP, WinSock and general network

Left Drag mouse and Copy for Pasting all text in the box below.
Make sure the slider bar goes to bottom from the @ to the end of the second exit.
Then paste to the black screen of an open command prompt.
@echo off
::Back up entire current network settings
netsh -c interface dump > "%USERPROFILE%"\Desktop\netbak.txt

::Saves ip settings
ipconfig /all >"%USERPROFILE%"\Desktop\ipconfig.txt

::Clear Arp
netsh interface ip delete arpcache

ipconfig /flushdns

ipconfig /release *

ipconfig /renew *

ipconfig /registerdns

nbtstat -RR

::saves log of current settings
netsh winsock show catalog >"%USERPROFILE%"\Desktop\lsp.txt

::resets Winsock
netsh winsock reset catalog

::winsock after rest
netsh winsock show catalog >>"%USERPROFILE%"\Desktop\lspnew.txt

::reset TCP stack
netsh int ip reset >"%USERPROFILE%"\Desktop\tcpreset.txt

Reboot see new icons on desktop, paste contents of ipconfig.txt back to thread. Report status now!



TS Rookie
Windows IP Configuration

Host Name . . . . . . . . . . . . : laptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-16-D4-2E-36-3E

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN

Physical Address. . . . . . . . . : 00-14-A5-AC-EA-6A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . :

Subnet Mask . . . . . . . . . . . :

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . :

DNS Servers . . . . . . . . . . . :




Lease Obtained. . . . . . . . . . : Tuesday, June 23, 2009 10:10:47 PM

Lease Expires . . . . . . . . . . : Wednesday, June 24, 2009 10:10:47 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

Same results =[ you can see how long it takes for me to finally open explorer, i ran the test at 10:10 and finally able to post this at 10:30
Not open for further replies.