I purchased an HP-f039wm with an Intel N2830 processor about a month ago. It's running Windows 8.1. I also bought a mouse for it since it's not a touch screen that allows me to scroll side to side and makes not having the touch screen easier to operate. The (what I thought was) mouse started freezing...in the middle of using it to surf the net or working in documents it just freezes for a bit then starts working again. Last night I got an error message after it did this saying the driver had stopped working and recovered. I didn't notice that it said which driver. I found a fix for this on the Microsoft website but it was for Windows 7. I have tried to do all the updates that it needed when I first got it but I have to do them a few at a time as they fail if I try to do them all at once. I have gone through and done several of these one at a time. Recent updates have successfully installed it's just the ones needed when I first started using it that are a problem (I have about 50 left from Sept-Dec). Any advice would be appreciated. I got this from Amazon so I have no support nor can I return it.